Tulani-Louise Mckie
Cannington,WA
Summary
Professional service expert with solid background in delivering exceptional customer support and fostering positive client relationships. Skilled in problem-solving, process improvement, and ensuring compliance with policies and regulations. Strong focus on teamwork and achieving results, with flexible approach to adapt to changing needs. Reliable, dependable, and equipped with excellent communication and organizational skills.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Services Australia
09.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Facilitated communication between clients and internal teams to address concerns promptly and effectively.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Demonstrated adaptability in managing diverse clientele while maintaining a steadfast focus on quality outcomes.
Seafood Processor
Geraldton Fishermen’s Co-Op (ADHOC Basis)
10.2023 - Current
- Sorting live red rock crayfish by weight.
- extremely fast paced team environment, on our best day doing over 20 tonnes.
- Maintained high quality standards for all processed seafood, ensuring compliance with industry regulations and guidelines.
- Participated in regular safety trainings to maintain an accident-free workplace, prioritizing employee wellness alongside productivity goals.
Café All Rounder
Central Greenough Café (ADHOC Basis)
06.2023 - Current
- Duties consist of, cleaning, dishwashing, serving, preparing deserts & customer service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Responded to customer requests for products, services, and company information.
Room Cleaner / All Rounder
African Reef Lodge
06.2023 - 10.2023
- Adhered strictly to safety protocols, minimizing accidents and injuries among housekeeping staff members.
- Provided backup support to other housekeeping staff during peak hours or absences, demonstrating adaptability and teamwork.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Sanding and painting rooms in preparation for decorating.
- Gathered waste, trash, and debris from job sites.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed routine maintenance checklist.
- Minimal admin duties consisting of room check ins and mail deliveries.
Rouser
Central Shearing
05.2023 - 07.2023
- Extremely fast paced working environment.
- Managed time efficiently in order to complete all tasks quickly in time for the next sheep to be brought out.
- 6:2 Shearer to Rouser ratio working for the fastest shearers in the Midwest.
High Duty Sales Assistant
Spendless Shoes
02.2022 - 08.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Counted end of week float, securing the float in a safe and accurately keeping record when closing.
- Completing all closing tasks efficiently and independently.
- Processed transaction accurately while maintaining a high level of customer service.
- Increased VAP sales and email signups by building strong customer relationships and providing excellent service.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Team Member
Coles Supermarket
12.2021 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
Education
MYOB Skillset - Business Administration
Central Regional TAFE
Geraldton, WA12-2023
Graduate Certificate - 5 Subject ATAR Student
Champion Bay Senior Highschool
Geraldton, WA12-2022
Skills
- Cash handling
- Client relationship building
- Issue resolution
- Attention to detail
- Listening skills
- Multitasking and organization
Timeline
Customer Service Officer
Services Australia
09.2024 - Current
Seafood Processor
Geraldton Fishermen’s Co-Op (ADHOC Basis)
10.2023 - Current
Café All Rounder
Central Greenough Café (ADHOC Basis)
06.2023 - Current
Room Cleaner / All Rounder
African Reef Lodge
06.2023 - 10.2023
Rouser
Central Shearing
05.2023 - 07.2023
High Duty Sales Assistant
Spendless Shoes
02.2022 - 08.2022
Team Member
Coles Supermarket
12.2021 - 08.2022
MYOB Skillset - Business Administration
Central Regional TAFE
Graduate Certificate - 5 Subject ATAR Student
Champion Bay Senior Highschool
Community Service & Volunteer Work
- Lighthouse Church, 01/17 - 12/20
Morning breakfast provided by the church to the community. My duties included preparation and service of food as well as cleanup.
- SHINE, 05/18 - 12/20
An all-girls school program in a salon environment that did casual volunteer work at places like nursing homes, churches, city cleanups, and community events.
References
- Services Australia | Briarna 0448187194
- Services Australia | Eddie 0451881912
- Geraldton Fisherman's Co-Op | Maria 0408917162
- Central Regional Cafe | Gabi 0487988258
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