Umesh Karki
Sydney,NSW
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Helpdesk, System Support, Network Support Engineer position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
IT Technician/All Round General Laborer
XS Espresso
02.2023 - Current
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Pos.
- Configured systems according to prescribed software and hardware frameworks.
- Creating Incident Tickets and escalating to other teams
Self-Experience
Home Labs (throughout My Bachelor And Masters)
09.2020 - Current
- Designed, configured, and maintained a complex home and office networks through simulation in packet tracer.
- Administered servers and installed, configured, and managed operating systems and applications with applications like Hyper-V, VMware Workstation and Oracle Virtual box
- Documented all aspects of the lab's network and systems, including configuration settings,
software licenses, and hardware inventory - Provided training and support to lab users(friends) on the proper use of network and
systems resources - Replicated an office environment in Office 365, including Exchange Online, SharePoint,
Intune and OneDrive, for personal use and testing. - Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
Street Espresso
03.2019 - 06.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Education
Master of Science - Information Technology And Systems
Victorian Institute of Technology
Sydney, NSW07.2025
Bachelor of Science - Information Technology
Victoria University
Sydney, NSW11.2022
Skills
- Software Development Lifecycle(SDLC)
- Object Oriented Programming (OOP)
- Computer Networking
- System Administration
- Database Management System(DBMS)
- Routing Protocols like RIP
- Cloud Computing
- Network Topology and Design
- Windows Server and Active Directory
- System (Hardware and Software) Troubleshooting
- Multitasking Abilities
- Organization and Time Management
- Desktop Technical Support
- Ticketing System( ZenDesk)
Accomplishments
- Collaborated with team of 2 in the development of BeInformed-Emergency Alert System.
- Dean's Merit list Semester 2, 2023, Victorian Institute of Technology
- Average Grade points 5.57, Bachelors Victoria University
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Limited Working
Timeline
IT Technician/All Round General Laborer
XS Espresso
02.2023 - Current
Self-Experience
Home Labs (throughout My Bachelor And Masters)
09.2020 - Current
Customer Service Representative
Street Espresso
03.2019 - 06.2020
Master of Science - Information Technology And Systems
Victorian Institute of Technology
Bachelor of Science - Information Technology
Victoria University
Certification
- Fortinet Certified Fundamentals Cybersecurity(Fortinet NSE 1, 2 and 3)- in progress
- CCNA-in progress
- Microsoft 365: Fundamentals (MS-900)- in progress
- Microsoft : Azure Fundamentals certification (AZ-900)- in progress
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