Upender Reddy Teepireddy
Craigieburn,VIC
Summary
Proven leader in enhancing operational efficiency and client satisfaction at Services Australia, adept in staff management and analytical thinking. Excelled in conflict resolution, boosting team productivity by implementing streamlined processes. Skilled in MS Office, achieved notable improvements in service results and demonstrating flexibility and adaptability.
Overview
6
6
years of professional experience
Work History
Service Officer
Services Australia
01.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Exceeded performance targets by consistently delivering outstanding service results within the department.
- Monitored progress towards service plan goals.
- Actively participating in team meetings .
- Evaluating performance regularly and taking feedback constructively and coaching as needed.
- Successfully completed mandatory training and proficient in current job requirements.
Site Manager
Ampol
10.2018 - 01.2024
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Created weekly and monthly reports and presentations for management team.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Evaluated performance metrics to identify areas for improvement in both individual employee performance and overall project management strategies.
- Improved team productivity with targeted coaching and performance monitoring.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Enhanced project efficiency by implementing streamlined processes and procedures for site management tasks.
- Cultivated team-oriented environment, encouraging open communication and collaboration among staff.
- Managed site logistics to minimize disruptions and maintain clean and safe work environment.
Education
Masters in Information Technology - Information Technology
Melbourne Institute of Technology
Melbourne, VIC09.2009
Skills
- Staff Management
- Site coordination
- Conflict Resolution
- Multitasking and Organization
- Flexibility and Adaptability
- Documentation And Reporting
- Personnel Management
- Analytical Thinking
- MS Office
Timeline
Service Officer
Services Australia
01.2024 - Current
Site Manager
Ampol
10.2018 - 01.2024
Masters in Information Technology - Information Technology
Melbourne Institute of Technology
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