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Diligent Child Support Service Officer skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented professional with over a decade of experience in customer service and corporate support. Skilled in problem-solving and effective communication, consistently improving service delivery and operational efficiency through teamwork and innovative approaches.

Dynamic and adaptable professional with a proven track record at Services Australia, excelling in customer service and problem-solving. Recognized for enhancing team collaboration and communication, while maintaining meticulous attention to detail. Committed to continuous improvement and delivering exceptional results in fast-paced environments. Proficient in technical support and inventory management.

Talented professional with keen eye for detail, with a creative flare. Experienced in providing high-end services to clients in fast paced environments. Agile with strong attention to detail and excellent customer service skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges with dedication and enthusiasm.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

I am a dedicated professional with 8 years of experience in the community housing sector. Starting as a Tenancy Officer and managing a portfolio of 160 properties. My expertise in time management and multitasking ensures seamless office operations while taking on additional responsibilities. I have the ability to train and mentor new staff, fostering a collaborative team environment that drives positive outcomes.
Being promoted to Senior Tenancy Officer, equipped with a Diploma of Leadership and Management, establishing a strong foundation in leadership skills. Involved in the transition of vulnerable tenancies for the management of Toora, Focus, Richmond Fellowship, and Justice Housing, demonstrating a commitment to supporting those in need. Ensured meticulous adherence to processes to facilitate smooth transitions, safeguarding client well-being during critical times. This experience underscores a dedication to fostering stability and resilience within the community.
My current involvement in assisting in developing innovative housing models, including ‘Specialist Disability Housing Accommodation’, ‘Child, Youth and Family’ and ‘Build to Rent to Buy’ initiatives. I am committed to continuous learning through training programs to enhance my knowledge and ensure the delivery of accurate up-to-date information. I have a proven ability to adapt to evolving industry standards while fostering inclusive housing solutions for diverse communities. I am passionate about leveraging my expertise to drive impactful change in the housing sector.
I am confident with my recent experience in a temporary leadership role as Tenancy Manager, I gained valuable insights and enhancing leadership skills through direct team engagement. I have a strong background in the Community Housing sector. Which is complemented by a proactive approach to learning and adapting to new challenges, ensuring alignment with the demands of this position. I am eager to leverage my expertise to contribute to the team success and support CHC's objectives. Thankyou for considering my application.

I seek to look for a variety of skills and knowledge from different areas of work. Adept at fostering community engagement and enhancing service delivery, my tenures at Vinnies Weston Creek & the JDRF Gala Ball honed my interpersonal and client relations skills. My background underscores a commitment to excellence and a proven ability to meet diverse client needs. Being able to work at Canberra Highland Society and Burns Club would further allow me to develop my hospitality experience specifically, along with operating in new environments in a broader sense.

Professional service expert with solid background in delivering exceptional customer support and fostering positive client relationships. Skilled in problem-solving, process improvement, and ensuring compliance with policies and regulations. Strong focus on teamwork and achieving results, with flexible approach to adapt to changing needs. Reliable, dependable, and equipped with excellent communication and organizational skills.


Dynamic and customer-focused professional with a proven track record in both government service delivery and hospitality management. Demonstrated success as a Service Officer at Services Australia, supporting diverse and often vulnerable clients through complex systems with empathy, clarity, and efficiency. Adept at interpreting policy, resolving issues, and navigating high-volume digital service environments. Equally experienced in hospitality leadership, having managed fast-paced operations, led high-performing teams, and delivered exceptional customer experiences under pressure. Known for strong communication skills, problem-solving abilities, and a calm, adaptable approach in demanding situations. Committed to service excellence, team collaboration, and continuous improvement.

To obtain a position oriented with all learning and seek ambitious and career conscious person, where acquired skills will be utilized toward continued growth and advancement both professionally. Compassionate professional with background in social and human services, known for productivity and efficient task completion. Possess specialized skills in client assessment, case management, and crisis intervention. Excel in communication, empathy, and problem-solving to support individuals and communities effectively.

Ann-Marie Fletcher

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Service Officer

Manager

Beauty Therapist

Senior Beauty Therapist

Senior Beauty Therapist/Manager

Owner/Operator

Beauty Therapist

Receptionist

Beauty Therapist

Education

Diploma - Beauty Thearpy

Certificate I - Paramedical Aesthetics

Year 12 -

Year 10 -

Skills

Referrees

Timeline

Service Officer

Manager

Beauty Therapist

Senior Beauty Therapist

Senior Beauty Therapist/Manager

Owner/Operator

Beauty Therapist

Receptionist

Beauty Therapist

Diploma - Beauty Thearpy

Certificate I - Paramedical Aesthetics

Year 12 -

Year 10 -

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