Summary
Overview
Work History
Education
Skills
Timeline
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Usama

84 Penrose Cresent South Penrith,NSW

Summary

Customer service professional with a strong history at Panther Pizza and Kebabs, recognized for enhancing customer satisfaction through effective issue resolution. Expertise in data analysis and project management leads to optimized processes and compliance, driving operational efficiency and customer loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Panther Pizza and Kebabs
Penrith, NSW
08.2023 - Current
  • Enhanced customer satisfaction ratings through prompt issue resolution and effective solutions.
  • Determined accurate pricing for services by researching competitive deals.
  • Adjusted bills and processed refunds to address service and billing complaints efficiently.

Warehouse Sorter

couriers please
Pemulwuy, NSW
08.2024 - 01.2025
  • Picked products from designated locations using various tools for efficient transfer to processing areas.
  • Utilized handheld scanners to accurately input data for packages.
  • Monitored stock levels regularly, reporting discrepancies to supervisor promptly.

Education

Master of Information System Management - Project Management

Holmes College
Sydney, NSW
01-2026

Bachelor - Civil Engineering

Goverment College University
Faisalabad
11-2020

Diploma - Civil Engineering

Faran College
Gujranwala
01-2016

Skills

  • Project management
  • Data analysis
  • Systems design
  • Risk assessment
  • Customer service
  • Regulatory compliance

Timeline

Warehouse Sorter

couriers please
08.2024 - 01.2025

Customer Service Representative

Panther Pizza and Kebabs
08.2023 - Current

Master of Information System Management - Project Management

Holmes College

Bachelor - Civil Engineering

Goverment College University

Diploma - Civil Engineering

Faran College
Usama