VALENTINA LONGHI FERREIRA

• Previous experience at the Sheraton Resort, Voco Hotel, Turf Club, Convention & Exhibition Centre, Magic Millions, Melbourn Cup, FIFA Women's World Cup.
• Experience in all kind of events, including fine dining.
• Extensive experience with ordering, tray service, 3 plates and logistic tasks.
• 4.9/5 rating and 100% reliability

• Maintained knowledge of menu items, liquor brands, craft beers, and sakes to enhance customer experience and expedite service.
• Demonstrated knowledge of cocktail recipes and drink preparation techniques.
• Managed high-volume cocktail orders efficiently.

• Fostered strong relationships with regular costumers.
• Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
• Provided exceptional customer service, anticipating guests' needs.
• Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
• Trained new bartenders on drink and garnish preparation, product promotion, and sanitation protocol.
• Supervised and trained staff on preparing and delivering drinks, handling food, and setting up the bar.
• Creation of drink promotions and themed events.
• Coordinated private events at the venue.

• Greeted customers, managed phone calls, booked reservations, and provided product recommendations.
• Handled cash and operated EFTPOS.
• Ensured 100% accuracy in balancing cash drawers daily.
• Managed customer complaints and resolved issues effectively.
• Assisted with inventory management, stocking, and stock checks.
• Prepared cocktails, including double and triple shake.
• Barista duties, including basic latte art.

• Prepared food and operated bakery equipment.

• Packed and labeled products accurately.

• Stocked and arranged display cabinets.

• Opened and closed the store.

• Maintained cleanliness and adhered to food health safety standards.

• Performed barista duties, including machine hygiene and latte art.