Summary
Overview
Work History
Skills
Timeline
Generic

Valerie McMillan

Kalgoorlie,WA

Summary

Dynamic Checkout Supervisor with proven expertise at Hannans IGA Fresh, excelling in customer service and team training. Skilled in cash register operation and inventory management, I effectively resolved customer issues, enhancing satisfaction and loyalty. Recognized for fostering a motivated team environment while maintaining operational excellence and loss prevention standards.

Overview

5
5
years of professional experience

Work History

Checkout Supervisor

Hannans IGA Fresh
Hannans, WA
03.2023 - Current
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Identified needs of customers promptly and efficiently.
  • Greeted customers promptly and responded to questions.
  • Checked personal identifications during alcohol and tobacco sales.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Provided excellent customer service by listening to customer needs and addressing them appropriately.
  • Performed opening and closing duties such as setting up registers, counting cash drawers.
  • Answered phone calls to assist customers with questions and orders.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Reported suspicious behavior, incidents and theft to support loss prevention.
  • Managed multiple tasks simultaneously while providing excellent customer service.

Checkout Supervisor

Lionel Street IGA
Kalgoorlie, WA
07.2020 - 12.2022
  • Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Supervised work of cashiers, training new team members and monitoring performance.
  • Trained, managed and motivated employees to promote professional skill development.

Skills

  • Cash register operation
  • Inventory management
  • Customer service
  • Loss prevention
  • Team building
  • Employee training
  • Opening and closing procedures
  • Problem solving
  • Customer relationship management
  • Decision-making
  • Multitasking
  • Front-end merchandising
  • Operations leadership

Timeline

Checkout Supervisor

Hannans IGA Fresh
03.2023 - Current

Checkout Supervisor

Lionel Street IGA
07.2020 - 12.2022

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Valerie McMillan