Van Tinh Nguyen
Sydney,Australia
Summary
Dynamic Claims Consultant with a proven track record at TAL Australia, excelling in client communication and end-to-end claims processing. Skilled in Microsoft Excel and time management, with a strong ability to educate clients on insurance products while consistently maintaining high customer satisfaction. Recognized for collaborative teamwork and a proactive approach to streamlining claim handling and enhancing service delivery.
Overview
4
4
years of professional experience
Work History
Claims Service Consultant
TAL Australia
Syndey, NSW
02.2024 - Current
- Assist clients with lodging insurance claims by gathering required information and guiding them through the initial process
- Set up and process new claims accurately in the internal system
- Respond promptly to client inquiries via phone and email, providing clear and empathetic communication.
- Explain the status and progress of claims in a professional and easy-to-understand manner
- Educate clients on their insurance products, entitlements, and coverage details
- Liaise with internal teams and stakeholders to ensure timely and effective claim handling
- Maintain high levels of customer service while managing multiple claims efficiently
Claim Administrator
MLC Life Insurance
Sydney, Australia
01.2022 - 10.2023
- Arranging payment to the claimant or service provider once a claim is approved.
- Reviewing and assessing the validity of claims by verifying policy details and investigating the circumstances of the claim.
- Communicating with claim consultants and other teams within the department throughout the claims process, providing updates and addressing any questions or concerns.
- Receiving and documenting claims from policyholders or individuals seeking compensation for a covered loss or event.
- Making claim decisions, including approving or denying claims, and providing clear explanations for claim denials.
Pick Packer
Multipack-Ljm
Sydney, Australia
01.2021 - Current
- Protected materials for transport by correctly packaging products in boxes and crates.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Sorted and organized items in designated areas for easy access.
- Worked fast to meet assigned daily picking quotas.
Education
Diploma of Interactive Media -
Academy of Interactive Technology
Sydney, NSW, Australia01.2018
High School Certibcate -
Cabramatta High School
Sydney NSW01.2011
Skills
- Ability to Work in a Team
- Microsoft Excel
- Adaptability
- Communication Skills
- Microsoft office
- Computer skills
- Time management
Timeline
Claims Service Consultant
TAL Australia
02.2024 - Current
Claim Administrator
MLC Life Insurance
01.2022 - 10.2023
Pick Packer
Multipack-Ljm
01.2021 - Current
Diploma of Interactive Media -
Academy of Interactive Technology
High School Certibcate -
Cabramatta High School
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