Summary
Overview
Work History
Education
Skills
Timeline
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Veronica renzi

North Lambton,NSW

Summary

Compassionate and dedicated support worker with a strong commitment to empowering individuals and enhancing their quality of life. Experienced in delivering tailored care for clients with brain injuries and multiple sclerosis, using a person-centered approach to meet diverse, complex needs. Skilled in identifying client requirements and implementing effective, individualized support strategies. Committed to promoting dignity, respect, and independence in every interaction.

Trained in the safe and effective use of care equipment, and confident in delivering support in line with organisational procedures and safety protocols.

Overview

3
3
years of professional experience

Work History

Support Worker

Solid Holistic care
Newcastle , NSW
01.2025 - 06.2025
  • Facilitated support for clients facing mental health challenges and brain injuries.
  • Developed tailored strategies to enhance client rehabilitation and wellbeing.
  • Monitored client wellbeing, reporting significant changes to appropriate staff members.
  • Utilized therapeutic tools to strengthen client coping mechanisms.
  • Assisted clients with daily living skills, including budgeting, cooking, and cleaning.
  • Accompanied clients to medical appointments, ensuring access to necessary care.
  • Cultivated a person-centered approach to foster individualized client support.
  • Regulated client behavior and emotions through acquired skills.

Support Worker

Bright Horizon Care
Newcastle , NSW
10.2024 - 06.2025
  • Provided emotional and practical support to vulnerable adults to enhance daily living experiences.
  • Monitored client wellbeing, reporting changes to relevant staff members promptly.
  • Assisted clients in developing independent living skills, including budgeting and cooking.
  • Accompanied clients to medical appointments, ensuring assistance with daily needs.
  • Administered medication per company guidelines while monitoring effectiveness closely.
  • Maintained accurate records of client progress in compliance with data protection regulations.
  • Managed challenging client behaviors using effective de-escalation techniques.
  • Developed positive relationships with service users while upholding professional boundaries.
  • Proper use of equipment based on trainings and company guide lines.

Waitress/Kitchen Hand

Tree House
Byron Bay , NSW
02.2022 - 02.2024
  • Took orders for food and drinks and delivered them to guests.
  • Developed positive relationships with regular customers through friendly conversation.
  • Followed all health code guidelines when handling food items.
  • Communicated effectively with co-workers regarding daily tasks assigned.

Education

Diploma - Community Services

WhiteHouse College
Newcastle, NSW
05-2026

Skills

  • Behavior management
  • Effective communication
  • Record keeping
  • Client support
  • Mobility assistance
  • Professional boundaries

Timeline

Support Worker

Solid Holistic care
01.2025 - 06.2025

Support Worker

Bright Horizon Care
10.2024 - 06.2025

Waitress/Kitchen Hand

Tree House
02.2022 - 02.2024

Diploma - Community Services

WhiteHouse College

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Veronica renzi