Vicki Byrne
Perth,WA
Summary
I am 28 years old from Dublin in Ireland. I have been living in Australia for 5 years. I am immediately available for new opportunities. I am Punctual, Hardworking , self motivated, trustworthy and reliable, honest and have the ability to work independently and also in a team environment. I take great pleasure in working with the public and providing a service to a high standard. I have a lot of experience within sales and customer care based roles but would also be interested in challenging myself in new areas.
Overview
10
10
years of professional experience
Work History
FIFO Utility
Hays Recruitment
Perth, Western Australia
08.2023 - Current
- Started working for Hays again after I Relocated from Sydney to Perth.
- Provide exceptional customer service by greeting and engaging with residents on site.
- Working in a fast paced, high pressured environment and meeting deadlines.
- Having a quick response and eye for detail ensuring company standards are met.
- Taking and giving instructions as well as working in a team.
Dental Assistant
The Ortho Practise
Sydney, New South Wales
02.2023 - 08.2023
- Assisting Orthodontist and hygienist in fitting braces, invisalign attachments, bonding and other orthodontic appliances.
- Educated patients on proper oral hygiene techniques and habits.
- Maintained a neat, clean and organized environment throughout the office.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Took X-rays, scans and photos of patients teeth.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
FIFO Utility
Hays Recruitment
Perth, Western Australia
01.2022 - 11.2022
- Fly in fly out from Perth working 2 weeks on site and then 1 week off.
- Working in a fast paced , high pressured environment and meeting deadlines.
- Having a quick response and eye for detail ensuring company standards are met.
- Taking and giving instructions as well as working in a team.
Community Support Officer
Medibank
Melbourne, Victoria
09.2021 - 12.2021
- Delivered compassionate and clear information to people dealing with COVID 19 and people of close contact , through the NSW health hot line.
- Handled multiple situations where i had to make fast decisions about the best way to escalate more serious phone calls.
- Multitasking being on the phone , with the administration needed with every call.
- Dealing with a high volume of calls.
Sales Administrator
Love To Dream
Sydney
02.2021 - 09.2021
- Provided administrative support to sales team by preparing and organizing customer data.
- Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Receiving and processing orders.
- Managing multiple jobs and deadlines.
Corporate Receptionist
Hollard Insurance
Sydney
12.2019 - 06.2020
- Ability to communicate with customers , and colleagues through various mediums (phone, email, in-person).
- Building rapport, establishing relationships and fostering great customer service.
- Managing multiple jobs and deadlines.
- Greeted visitors and clients warmly, while providing a positive first impression.
- Demonstrated a high level of attention to detail ensuing accuracy in documentation.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Quality Control Analyst
Sun West Packing Shed
Mildura, Victoria
05.2019 - 09.2019
- Gave me the opportunity to complete my regional work.
- Maintained records of inspection results, test methods used and other relevant information regarding quality assurance activities.
- Working in a faced paced, high pressured environment.
- Having a quick response and eye for detail ensuring company standards are met.
Customer Service Representative
The Producer Register Ltd
Dublin, Ireland
01.2017 - 02.2019
- Excellent communication skills, both verbal and written.
- Updated and maintained confidential databases and records while demonstrating a high level of attention to detail.
- High volume of calls.
- Establishing relationships, and fostering great customer service.
- Managing multiple jobs and deadlines while demonstrating excellent time management.
Sales Assistant
Urban Decay Dublin Airport
Dublin, Ireland
11.2014 - 12.2016
- Greeted customers and provided assistance with product selection.
- Upselling products and services with every customer.
- Participated in team meetings to discuss best practices for servicing customers or meeting sales targets.
- Organized events such as promotions or special sales campaigns to increase sales volume.
- Met and exceeded sales goals through consultative sales techniques and closing abilities.
Education
Some College (No Degree) - Level 3 International Diploma
Vanity X Make-Up Academy
Dublin01-2015
High School Diploma -
St , Josephs Secondary School
Ireland , Dublin01-2013
Skills
- Teamwork
- Problem Solving
- Self motivated
- Microsoft ( teams, word, excel, PowerPoint)
- Telephone skills
- Attention to Detail
- Compassionate and Caring
- Time Management
Timeline
FIFO Utility
Hays Recruitment
08.2023 - Current
Dental Assistant
The Ortho Practise
02.2023 - 08.2023
FIFO Utility
Hays Recruitment
01.2022 - 11.2022
Community Support Officer
Medibank
09.2021 - 12.2021
Sales Administrator
Love To Dream
02.2021 - 09.2021
Corporate Receptionist
Hollard Insurance
12.2019 - 06.2020
Quality Control Analyst
Sun West Packing Shed
05.2019 - 09.2019
Customer Service Representative
The Producer Register Ltd
01.2017 - 02.2019
Sales Assistant
Urban Decay Dublin Airport
11.2014 - 12.2016
Some College (No Degree) - Level 3 International Diploma
Vanity X Make-Up Academy
High School Diploma -
St , Josephs Secondary School
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