Vicki Groves

WHALAN,NSW

Summary

Experienced rental service officer with a 30-year track record of driving revenue growth for rental companies. Known for attracting and retaining customers through exceptional customer service and effective networking skills. Developed and implemented streamlined contracts for increased efficiency. Prioritizes safety with an outstanding driving record. Proactive and reliable professional dedicated to cost-effective transportation of goods and materials. Demonstrates punctuality and a strong work ethic.

Overview

years of professional experience

Work History

rental service officer

Europcar rentals

01.2009 - 01.2024

Thrifty Car Rental

01.1988 - 01.1997

service officer

Budget Car Rental

01.1985 - 01.1986

Education

Shalvey High

Skills

Good computer skills

Customer Focus
Call center experience
Building rapport
Assertiveness
Critical Thinking
Customer Service

Problem-solving abilities
Active Listening
Problem Resolution
Microsoft Outlook
Microsoft Excel
Service standard compliance
Product Knowledge

Hobbies and Interests

Motor bike riding
Days out with the Grandkids
Gardening

Timeline