Victoria Franzini

• Preparation and follow-up of conference proposals and quotes;
• Coordinate and plan events tailored to each individual client's needs;
• Organize weekly BEO meetings with operations team to ensure client's satisfaction;
• Analysis and compilation of monthly Sales/Marketing/C&E reports;
• Organisation of secured conference & events business, from point of event confirmation through to post event follow up;
• Develop successful professional relationships with clients and maintain effective communication;
• Preparation of Event Planning documents as required - including Request for Information, Event Order & Invoices;
• Ensure progress deposits and final accounts are invoiced and payments received in a timely manner, complete billing and post charges for each event;
• Coordinate between Conference & Events and operational departments to ensure preparations for conferences have been made;
• Coordination and Hosting of site inspections, pre-conference meetings and post-conference reviews with clients;
• Proactively seek feedback from in-house and past event clients to ensure client satisfaction and to generate repeat business;
• Responsible for sales and managing existing accounts;
• Involved in all projects and sales from start to finish, using a hands-on approach;

• Preparation and follow-up of conference proposals and quotes;
• Coordinate and plan events tailored to each individual client's needs;
• Organize weekly BEO meetings with operations team to ensure client's satisfaction;
• Analysis and compilation of monthly Sales/Marketing/C&E reports;
• Organisation of secured conference & events business, from point of event confirmation through to post event follow up;
• Develop successful professional relationships with clients and maintain effective communication;
• Preparation of Event Planning documents as required - including Request for Information, Event Order & Invoices;
• Ensure progress deposits and final accounts are invoiced and payments received in a timely manner, complete billing and post charges for each event;
• Coordinate between Conference & Events and operational departments to ensure preparations for conferences have been made;
• Coordination and Hosting of site inspections, pre-conference meetings and post-conference reviews with clients;
• Proactively seek feedback from in-house and past event clients to ensure client satisfaction and to generate repeat business;
• Responsible for sales and managing existing accounts;
• Involved in all projects and sales from start to finish, using a hands-on approach;

• Ensure up-to-date knowledge of conference and events packages and operational details of the hotel in order to be able to handle site inspections and supporting team.
• Preparation and follow-up of conference proposals and quotes in conjunction with the Conference & Events Team, ensuring all costs are covered.
• Complete organisation of conference activity / events from confirmation to post-event follow-up in order to ensure client satisfaction.
• Administration and office support including file management, diary management and general office administration.
• Screen telephone calls in a pleasant and courteous manner providing information, taking messages or directing calls through to General Manager, guests, residence and other hotel personnel.
• Assist the Rooms Division, Maintenance and Food & Beverage departments on a need’s basis.
• Assist the team with research, competitive analysis and compilation of monthly Sales/Marketing/C&E reports.

• Ensure efficient, friendly and professional service is provided for all guests & locals;
• Staff skill testing, training and development to maintain a constant focus on providing an excellent guest experience;
• Supporting, managing and motivating our operations team to always perform beyond client expectations.
• Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities;
• Onboarding new colleagues;
• Organise employment rosters according to established hotel guidelines.

• Greet and acknowledge guests and seat patrons by escorting them to assigned table;
• Present menus, create personal dining experience, answer questions, offer information on menu items, beverages, and specials;
• Accept and organize reservations and prioritize reservations to accommodate customers;
• Prepare seating assignments prior to service and present plan to restaurant during pre-shift meeting;
• Address guest requests or complaints and communicate major complaints to manager.

• Budgeting, procurement, contracting, preparation of event operation manuals and run sheets to support the successful and safe staging of large scale events and ceremonies;

• Coordinate information required for public relations, media and marketing needs to support the effective marketing and promotion of large scale events;

• Liaising and consulting with key internal and external stakeholders including government authorities to ensure an approved, coordinated approach;

• Ensuring the delivery of professional, cost efficient, safe and high quality services that comply with government procedures, legislative requirements and standards;

• Assessing risk and ensure all documentation is line with current standards;

• Assist in event preparation and logistics, and manage events inbox;
• Engage with internal and external stakeholders to align event objectives with organisational goals;
• Budget management, tracking expenditure and ensuring financial resources are allocated appropriately.

• Provide first point of contact for speakers and facilitators by phone and email;

• Provide the first point of contact for members by phone and email;

• Greeting of guests during events.