Wafaa Mahmoud Ibrahim
Sydney,NSW
Summary
My name is Wafaa Ibrahim, located in the Western Sydney region. I am a zealous and self-motivated young adult who excels when working in challenging environments. I have experience in many working fields which has allowed me to build on to my skills, knowledge and understanding. I am very punctual and expertise in communication which allows me to work competently individually or within a group. These attributes promote a contribution from myself to the business success. I am in search for a position amid a fast-paced environment that enables me to challenge myself not only on the job but personally as well. I believe that employment is fundamental therefore, I take being an employee extremely serious and go above and beyond to meet deadlines and provide exceptional service. Above all, I consider myself as a positive individual who takes pride in her work and who can impressively find solutions to daily and workplace complications.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Worker
VServe Australia
04.2021 - Current
- Provided emotional and practical support to vulnerable adults.
- Organised leisure activities for clients in the community.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Assisted clients with personal care, such as showering and dressing.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Supported clients to access education, training or employment opportunities.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Provided advocacy services for service users during meetings with external agencies or professionals.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
Therapeutic Youth Work
Aspire Homes
12.2023 - 08.2024
- Consulting youth person on personal needs.
- Medication administration.
- Creating and following life skills.
- Daily needs: food, clothing.
Mentoring, guidance, and developing life skills. - Daily shift reports and mandatory reporting. Implementing routines.
- Managing behaviors.
Restaurant Shift Manager
McDonald's
02.2019 - 01.2024
- Hiring Manager.
- Department Manager.
- Cash handling.
- Barista Experience
- Adhering to required workplace standards in relation to Health and Safety.
- Rostering Manager.
- Assigned tasks to staff members and monitored their performance.
- Developed schedules for staff members based on customer demand.
- Trained new employees on proper customer service techniques and food handling protocols.
- Resolved customer complaints in a timely manner.
- Ensured compliance with food safety objectives and quality control standards throughout shift operations.
Support Worker
Maple Community Services
03.2023 - 12.2023
- Providing support: physically, mentally, and emotionally.
- Working with management, parents, and stakeholders to establish clear goals and guidelines for the team and client.
- Daily medication administration.
Transporting clients to appointments and community access. - Tracking client behaviors, daily activities, and new skills.
- Documentation: shift reports, incident reports, behaviors, and medication charts.
- Supporting clients social and physical needs to help integrate into local community.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Participating in monthly group meetings.
Domestic cleaning.
Education
Bachelor of Science - Nursing
Western Sydney University- Parramatta
11.2026
High School Diploma -
Blacktown Girls High School
Blacktown, NSW09.2022
Walters Road Public School
12.2016
Skills
- Life Skills Development
- Mental health assistance
- Emotional Support
- Disability care
- Daily living support
- Personal care assistance
- Behavioral support
- Mobility support
- Clean Driving Record
- Cleaning and sanitizing
- Cultural Sensitivity
- Personal errands
- First-aid and CPR
- Financial Management
- Business Development
- Team Leadership
Certification
- National Police Check- 2023
- Higher School Certificate- 2022
- First Aid and CPR Certificate- 2023
- National working with Children's Check- 2023
- Bachelor of Nursing- Current
- Diploma of Community Services- 2023
- Certificate III in Retail
- National Disability insurance Scheme training completed
Languages
English
Native/ Bilingual
Arabic
Professional
Timeline
Therapeutic Youth Work
Aspire Homes
12.2023 - 08.2024
Support Worker
Maple Community Services
03.2023 - 12.2023
Support Worker
VServe Australia
04.2021 - Current
Restaurant Shift Manager
McDonald's
02.2019 - 01.2024
Bachelor of Science - Nursing
Western Sydney University- Parramatta
High School Diploma -
Blacktown Girls High School
Walters Road Public School
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