Articulate 360
Warren Thomson
Learning Consultant
Caulfield South,VIC
Summary
Creative and impactful learning consultant with over 15 years of experience in employee development and digital learning. I have proven success in delivering organisational improvements by understanding what the end-user wants, what the business needs, and what technologies are appropriate. My passion for what I do comes from a deep desire to make a difference in the organisations and people I work with.
Overview
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Learning Experience Specialist
Mazda Australia (Head Office)
Mulgrave, VIC
08.2018 - Current
- Successfully lead the design and development of an employee onboarding program called "Jump-Start." Responding to a critical strategic objective for the organisation, I re-redesigned the existing program, which resulted in an increased speed to competency, reduction in employee turnover and an increase in learning engagement..
- Designed and implemented a formal skills evaluation process called Mazda Skills Quotient. The tool allowed managers to evaluate employee skills for development opportunities, training effectiveness, benchmarking, succession planning, and executive-level reporting;
- Lead the content migration to support the implementation of Mazda's Learning Expereince Platform. The project was delivered on time and in line with organisational expectations;
- Utilised design thinking and agile project management to deliver a digital corporate memory platform called ‘Lessons Learnt” resulting in a more effective method to record, store and use employee knowledge;
- Appointed as acting Learning Services Manager for six months to cover a maternity leave position. Additional responsibilities included day-to-day management of learning technologies, attendance of monthly management meetings, team reporting to senior stakeholders and supervision of a direct report.
- Managed the learning data analytics and monthly reporting which resulted in more efficient use of L&D resources;
- Designed, produced and delivered a video-based training program to support a broader organisational initiative which resulted in an employee satisfaction rating of 95% (Highly Satisfied).
Learning Solutions Developer
Shine Lawyers
Brisbane, QLD
11.2017 - 07.2018
- Conducted a firm-wide current and future learning needs analysis as part of a border HR technology review;.
- Managed the online induction and compliance training programs for new starters and existing employees;.
- Utilised agile project management to deliver several online learning courses on both technical & non-technical topics;.
- Procured audio-visual resources for the Learning and Development department;.
- Designed and produced a series of digital video resources called ‘Teams Tips’ to support employees during the implementation of Microsoft Teams.
Online Learning Manager
Independent Schools Victoria, ISV
Melbourne, VIC
04.2017 - 11.2017
- Successfully influenced senior management to change LMS providers that were more aligned with the current and future needs of ISV and its employees;.
- Designed and delivered a series of digital resources to support the implementation of a new member support portal;.
- Conducted a training needs analysis to evaluate the online learning needs of the organisation;.
- Provided technical guidance and support on online learning trends and best practice.
Senior elearning Instructional Designer
Nissan Australia
, VIC
08.2012 - 04.2017
- Design and delivered behavioural based sales and service training programs: DISC – ‘Selling with Style’ and DISC – ‘Servicing with Style.’ The success of the initial pilot programs resulted in a national roll out the following year;.
- Design and delivered a senior leadership training program, Talent Insights which received a satisfaction rating or 93% (Highly Satisfied);.
- Implemented and Management of Nissan’s ‘Live’ Virtual Training Platform;.
- Managed and hosted the Sales and Aftersales webinar programs which provide a 30% increase in certification across the organisation;.
- Designed and produced a series of technical online videos based on issues technicians were facing in the field, which resulted in a 30% decrease in call volume to our Techline department and an increase in call efficiency.
Training Advisor
Service Stream
Melbourne, VIC
08.2010 - 08.2012
- Designed and developed a blended learning program on leadership;.
- Developed an online course that adapts to learners underpinning knowledge thus allowing refresher training to be run annually maximising efficiency and learner engagement;.
- Implementation of Adobe eLearning suite and rapid eLearning development tool (Adobe Captivate);.
- Increased learner engagement and reduced training costs of the Solar Photovoltaic contractor induction and training programs;.
- Designed and developed a SCORM compliant online learning module on dog awareness; and.
- Implemented an AQTF Compliance & Document Management System, which significantly improved business systems in administration & training as well as compliance with ASQA (national VET regulator).
Training Manager
SAGE Academic
Melbourne, VIC
04.2009 - 08.2010
- Responsible for developing the Recognition of Prior Learning system including procedural and supporting documentation which was used in a successful RTO audit by the National Audit and Registration Agency (NARA);.
- Responsible for developing and conducting the RTO’s assessment validation procedure by AQFT standards;.
- Formulated strategic training plans that met the future needs of the organisation; and.
- Experience in staff recruitment, mentoring, development.
Education
Masters of Strategic Organisational Development and - Human Resources
University of New England
Australia 01.2020 - Current
DTS - International - Science of, Psychology
The Science of SelfTM Accreditation covers three accreditations: DISC Accreditation, Workplace Motivators Accreditation, and TTI Emotional Quotient (EQ) Accreditation Certificate IV in Training and Assessment, KAL Multimedia Training - undefined
Certificate III and IV in Fitness - undefined
Australian Institute of Fitness
Bachelor of Applied Science - undefined
Deakin University
Skills
Learning Strategies
undefinedSoftware
Adobe Creative Suite
SharePoint
HTML
MS Office 365
Timeline
Masters of Strategic Organisational Development and - Human Resources
University of New England
01.2020 - Current
Learning Experience Specialist
Mazda Australia (Head Office)
08.2018 - Current
Learning Solutions Developer
Shine Lawyers
11.2017 - 07.2018
Online Learning Manager
Independent Schools Victoria, ISV
04.2017 - 11.2017
Senior elearning Instructional Designer
Nissan Australia
08.2012 - 04.2017
Training Advisor
Service Stream
08.2010 - 08.2012
Training Manager
SAGE Academic
04.2009 - 08.2010
DTS - International - Science of, Psychology
The Science of SelfTM Accreditation covers three accreditations: DISC Accreditation, Workplace Motivators Accreditation, and TTI Emotional Quotient (EQ) Accreditation Certificate IV in Training and Assessment, KAL Multimedia Training - undefined
Certificate III and IV in Fitness - undefined
Australian Institute of Fitness
Bachelor of Applied Science - undefined
Deakin University
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