Summary
Overview
Work History
Education
Skills
Fishing , Gardening , Cooking and spending time with my family and dogs
Timeline
Generic

Wendy Colquhoun

New Lambton,NSW

Summary

I am very client based and create a positive experience for all customers from first enquiry through to delivery .I am very driven to achieve my goals and pride myself on my time management and interpersonal skills I am looking for a career change where I can make a difference in helping others achieve their goals . I love working with other people and I am very much a team player .

Overview

16
16
years of professional experience

Work History

2IC Manager

Weber Kotara
11.2022 - Current
  • Conducted employee training sessions to educate employees on products and company policies.
  • Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • work efficienty under pressure whilst maintaining professional attidue


Sales Assistant

Harvey Norman
01.2008 - 07.2019
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

No Degree -

Belmont High School
Belmont
12.1993

Skills

  • Managing Showroom
  • Customer Inquiries
  • Analytical Skills
  • Managing Operations and Efficiency
  • Delivery Management
  • Supplier Relations
  • Time Management
  • Key Performance Indicators (KPI)

Fishing , Gardening , Cooking and spending time with my family and dogs

I enjoy the outdoors especially in the company of others 

Timeline

2IC Manager

Weber Kotara
11.2022 - Current

Sales Assistant

Harvey Norman
01.2008 - 07.2019

No Degree -

Belmont High School

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Wendy Colquhoun