Wen Juin Ho
Melbourne,VIC
Summary
Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages tasks with accuracy and great time management abilities. Smoothly monitors security and serves diverse customer needs.
Overview
1
1
year of professional experience
Work History
Sales Assistant
JustGroup
Melbourne, VIC
10.2023 - Current
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Assisted in creating displays to promote products.
- Processed orders accurately and efficiently using a POS system.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Replenished merchandise on shelves as needed throughout the day.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Managed cash register transactions accurately and efficiently.
- Maintained cleanliness of the sales floor area at all times.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Performed duties as a person-in-charge and tasks such as budgeting.
Cashier
Delaware North
02.2023 - 05.2024
- Balanced daily transactions on a computerized point-of-sale system.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Accepted cash and credit card payments, issued receipts and provided change.
Restaurant Waiter
Chinta Ria Soul
Melbourne, VIC
04.2023 - 04.2024
- Checked on guests during meals to ensure satisfaction with each course.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Took accurate food and drink orders, using a POS ordering software system.
Education
Bachelor of Business Management - Management
RMIT University
Melbourne, VIC12-2023
Bachelor of Business - Business
Victoria University
Melbourne, VIC01-2021
Skills
- Processing payments
- Complex Problem-Solving
- Visual Merchandising
- Merchandising proficiency
- Cold-calling
- Stock management
- Returns and exchanges
- Opening and closing procedures
- Cash Handling
- Loss Prevention
- Inventory Management
Languages
English
Professional
Chinese
Professional
Affiliations
- Loves playing chess
- Hitting the gym
- Playing badminton, basketball
- Boxing
References
Zoe Gerusel from The Just Group zgerusel@bigpond.com
0447665004
Angie To from Chinta Ria Soul angie@chintariasoul.com.au
04430228438
Timeline
Sales Assistant
JustGroup
10.2023 - Current
Restaurant Waiter
Chinta Ria Soul
04.2023 - 04.2024
Cashier
Delaware North
02.2023 - 05.2024
Bachelor of Business Management - Management
RMIT University
Bachelor of Business - Business
Victoria University
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