Werner Oelofsen
Carindale,QLD
Summary
Dynamic Dealer Business Manager with over 10 years of experience in the automotive industry, specializing in business growth, operational leadership, and performance management. Proven track record in driving key performance indicators, enhancing customer satisfaction, and fostering dealer relationships to achieve organizational objectives. Serviced-focused leader dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
20
20
years of professional experience
Work History
Dealer Business Manager
Mazda Australia Pty LTD
12.2018 - Current
- Collaborate with dealership management teams to develop strategic business plans, driving KPIs across New Vehicle Sales, Service, and Parts Departments
- Conduct frequent dealer visits, providing progress reports and insights on business plan implementation
- Present quarterly reports to Mazda Executive Team on dealer performance and state growth
- Drive sustainable sales growth for Vehicles, Parts, and Accessories through innovative strategies
- Lead initiatives to improve Service Retention and Customer Satisfaction KPIs.
Dealer Business Manager
Mazda South Africa PTY Ltd
08.2015 - 11.2018
- Oversaw the development and implementation of Mazda Sales and Service standards, ensuring high levels of customer care
- Supported the creation of retail programs and training for sales, service, and parts staff
- Fostered strong relationships with dealers, promoting cooperation to achieve business targets
- Managed financial performance, ensuring all departments met profitability objectives.
Dealer Principal
Accordian Investments (TATA SA)
11.2013 - 07.2015
- Ensured the running of daily operations, improving profitability across all departments
- Developed training programs to enhance staff performance and customer service quality
- Analyzed operational data to drive improvements in service efficiency and sales performance.
General Manager
Accordian Investments (TATA SA)
04.2012 - 11.2013
- Managed overall business operations, focusing on employee training and sales strategy development
- Oversaw financial performance and budget control to ensure long-term growth and stability
- Implemented operational procedures to enhance efficiency and maintain high-quality standards.
Education
Mini MBA -
11.2022
BBA, Business Management -
08.2018
Skills
- Team Leadership: Proven ability to lead and motivate a team of technicians and staff to achieve operational goals
- Operations Management: Experience in overseeing daily operations to ensure efficiency and quality in service delivery
- Customer Relationship Management: Strong skills in building and maintaining relationships with customers to enhance satisfaction and loyalty
- Budgeting and Financial Management: Proficient in managing budgets, controlling expenses, and maximizing profitability
- Inventory Management: Experience in overseeing inventory levels, ordering parts, and ensuring timely availability of supplies
- Training and Development: Skilled in training staff on new procedures, technologies, and safety protocols
- Quality Assurance: Implementing quality control measures to ensure compliance with industry standards and regulations
- Strategic Planning: Ability to develop and execute business strategies that align with company goals
Additional Information
Excellent verbal and written communication skills. Strong relationship-building abilities and customer-focused mindset. Proven track record in managing high-performance teams and achieving business objectives.
Timeline
Dealer Business Manager - Mazda Australia Pty LTD
12.2018 - Current
Dealer Business Manager - Mazda South Africa PTY Ltd
08.2015 - 11.2018
Dealer Principal - Accordian Investments (TATA SA)
11.2013 - 07.2015
General Manager - Accordian Investments (TATA SA)
04.2012 - 11.2013
Southern Business School - BBA, Business Management,
Australian Institute of Management - Mini MBA,
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