William Cain
Gorae
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager/Duty Manager/Guest Experience Coordinator
Portland Leisure and Aquatic Centre
04.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Bartender
Royal Hotel
10.2023 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Table Games Dealer
Crown Resorts
06.2019 - 09.2022
- In this role I was trained in high levels of customer service, knowledge of the building's facilities, attention to detail, great time management skills and the ability to work in a busy and stressful environment on both night and day shifts. I also needed to actively supervise and monitor potentially intoxicated patrons and discreetly make management aware, in this job I always had to maintain a calm and reasonable demeanor despite the actions or behavior of patrons.
FOH/BOH
The Pier Functions Centre
06.2018 - 08.2019
- As a part of this role I was involved in the setting up and working of various types of events including, conferences, weddings, music events, graduations and more. For these events I would either work the bar, serve food to tables or just fill in as needed depending on the events. The range of people we would serve went from anywhere between 15-700 and as the event space could be split into 2 different functions or one large room. When I worked in this environment it required me to work under pressure in a changing team of people fulfilling various different roles as circumstances would often change throughout the night.
Bartender/Bussie
The Elephant and Castle Pub
07.2018 - 09.2018
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Education
Highschool -
Hamilton & Alexandra College
12-2014
Skills
- Current RSA
- First Aid/CPR
- Working with Children Check
- Pool lifeguard Certificate
Timeline
Assistant Manager/Duty Manager/Guest Experience Coordinator
Portland Leisure and Aquatic Centre
04.2024 - Current
Bartender
Royal Hotel
10.2023 - 04.2024
Table Games Dealer
Crown Resorts
06.2019 - 09.2022
Bartender/Bussie
The Elephant and Castle Pub
07.2018 - 09.2018
FOH/BOH
The Pier Functions Centre
06.2018 - 08.2019
Highschool -
Hamilton & Alexandra College
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