William Doan
Rockhampton, Norman Gardens,QLD
Summary
Energetic Front of House Staff Member known for high productivity and efficient task completion. Skilled in customer service, conflict resolution, and time management, ensuring smooth operation during peak hours. Excel in communication, adaptability, and teamwork, contributing positively to guest experiences and operational success.
Overview
5
5
years of professional experience
Work History
Front of House Staff Member, Skyrings 98 Motel
Thushaun
Rockhampton, QLD
01.2024 - Current
- Monitored dining area to ensure optimal guest satisfaction and address any needs or concerns.
- Conducted menu presentations and made recommendations based on guest preferences.
- Upheld company standards and values, representing the brand positively.
- Assisted in setting up for events and special occasions, ensuring a seamless experience.
- Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
- Facilitated smooth communication between kitchen staff and front-of-house team.
Front of House Employee, Korte's
Craig
Parkhurst, QLD
01.2023 - 08.2023
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Checked food quality regularly before serving it to customers.
- Resolved any customer complaints or issues promptly with professionalism.
- Performed opening and closing duties such as counting money, organizing supplies.
- Adhered to all health code regulations when handling food items or beverages.
- Tracked inventory levels of necessary supplies such as utensils, straws, napkins.
Kitchen Staff Member, Sushi Hyo
Harry Shin
Rockhampton, QLD
01.2022 - 12.2022
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Stocked and replenished kitchen supplies and ingredients as needed.
- Set up food items for brunch buffet line.
- Followed health and safety guidelines for food preparation and service.
- Operated various kitchen appliances such as mixers, slicers, ovens, grills .
Front of House Employee, Thai Taste 1
Connie
Rockhampton, QLD
01.2021 - 12.2021
- Greeted customers and provided friendly customer service.
- Informed customers of daily specials, menu items, and restaurant policies.
- Answered phone calls, took reservations, and answered inquiries.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Organized menus and ensured they were properly stocked at each table.
- Assisted with seating arrangements to ensure comfortability for guests.
Cashier, Woolworths
Linda Huth
Rockhampton, QLD
01.2020 - 12.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
Emmaus College
185 Main St, North Rockhampton QLD 470111-2024
Certificate 3 - Allied Health
Cairns Training Academy
Rockhampton, QLD10-2024
Skills
- Menu knowledge
- Handling Complaints
- Greeting guests
- Building rapport
- Social Media
- Reservation Management
- Team Collaboration
- Professional Appearance
- Training and mentoring
- Point of sale systems
- Staff Coordination
- Complaint Handling
Timeline
Front of House Staff Member, Skyrings 98 Motel
Thushaun
01.2024 - Current
Front of House Employee, Korte's
Craig
01.2023 - 08.2023
Kitchen Staff Member, Sushi Hyo
Harry Shin
01.2022 - 12.2022
Front of House Employee, Thai Taste 1
Connie
01.2021 - 12.2021
Cashier, Woolworths
Linda Huth
01.2020 - 12.2020
High School Diploma -
Emmaus College
Certificate 3 - Allied Health
Cairns Training Academy
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