William McMahon
714/15 Barton Road Artarmon,NSW
Summary
Proven track record at Coles Supermarket, enhancing customer loyalty through exceptional complaint handling and empathy. Skilled in payment processing and maintaining high-quality standards, I adeptly managed stressful situations, ensuring customer satisfaction. My forward-thinking strategies significantly improved service delivery, contributing to a positive and professional customer service environment.
Overview
13
13
years of professional experience
Work History
Customer Service Click & Collect /Nightfill
Coles Supermarket
04.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Coles Supermarket
04.2011 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - Education
Macquarie University
Sydney, NSW01.2013
High School Diploma -
Mosman High School
Mosman, NSW12.2008
Skills
- Payment Processing
- Record preparation
- Product Knowledge
- Complaint Handling
- Quality Assurance
- Records Management
- Empathy
- Attention to detail
Timeline
Customer Service Click & Collect /Nightfill
Coles Supermarket
04.2020 - Current
Customer Service Representative
Coles Supermarket
04.2011 - 03.2020
Bachelor of Arts - Education
Macquarie University
High School Diploma -
Mosman High School
Similar Profiles
Daisy AhmedDaisy Ahmed
Team Member - Part-time at Coles SupermarketTeam Member - Part-time at Coles Supermarket
Mason WellsMason Wells
Duty Manager at Coles SupermarketDuty Manager at Coles Supermarket
Marcus ShamoonMarcus Shamoon
Sales Associate at Coles SupermarketSales Associate at Coles Supermarket