Winnie Tran
Cairnlea,VIC
Summary
Enthusiastic and personable with strong foundation of service industry expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled at multitasking and practicing effective time management. Committed to continuous improvement and driving team success. Eager to leverage education and training to support the growth and success of a high-performance organization.
Overview
3
3
years of professional experience
Work History
Food and Beverage Attendant
Grand Hyatt Melbourne
2023.05 - Current
- Seat, present menus, take orders, serve food and beverage to guests
- Perform opening and closing procedures
- Provide courteous, professional, efficient, and flexible service at all times
- Handle all guest inquiries in a courteous and efficient manner
- Set, clear, and reset designated working areas
Assistant Pastry
Grand Hyatt Melbourne
2022.04 - 2023.04
- Scaled out and mixed ingredients according to recipes and procedures.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Assisted head pastry chef in developing new recipes for seasonal menus, resulting in increased sales.
- Decorated cakes and desserts for special events, ensuring positive feedback from clients.
- Maintained well-organized mise en place to keep work consistent.
Food and Beverage Attendant
Tutto Bene Restaurant
2021.03 - 2022.03
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally.
- Cross-training in multiple roles, fostering a collaborative work environment.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Education
Certificate IV of Patisserie - Baking And Pastry Arts
William Angliss Institute Of TAFE
Melbourne, VIC02.2021
Advanced Diploma - Hospitality Management
William Angliss Institute of TAFE
Melbourne, VIC12.2020
Victorian Certificate of Education 2019 -
Maribyrnong Secondary College
Maidstone, VIC11.2019
Skills
- Adaptability under pressure
- Guest Services
- Clear Communication
- Attention to Detail
- Cross-selling and Upselling
- Teamwork and Collaboration
- Time Management
Languages
Vietnamese
Native or Bilingual
Timeline
Food and Beverage Attendant
Grand Hyatt Melbourne
2023.05 - Current
Assistant Pastry
Grand Hyatt Melbourne
2022.04 - 2023.04
Food and Beverage Attendant
Tutto Bene Restaurant
2021.03 - 2022.03
Certificate IV of Patisserie - Baking And Pastry Arts
William Angliss Institute Of TAFE
Advanced Diploma - Hospitality Management
William Angliss Institute of TAFE
Victorian Certificate of Education 2019 -
Maribyrnong Secondary College
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