Winter Kuhaupt
Melbourne
Summary
Dynamic and results-oriented professional with extensive experience in customer service and beverage preparation, honed at leading venues. Excelled in espresso machine operations and team collaboration, significantly enhancing customer satisfaction. Skilled in employee training and adept at leveraging communication skills to foster a positive work environment and drive success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista, Bartender and Waitress
Village Cinemas
Melbourne
03.2024 - Current
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Managed rushes of customers daily with efficient, level-headed customer service.
Customer Service Attendant, Boostie
Boost Juice
Parkville
11.2023 - 03.2024
- Operated cash register accurately while following proper cash handling procedures.
- Took initiative to restock items such as drinks or sauces when running low.
- Trained new employees on proper procedures for operating POS system and making drinks.
- Performed deep cleaning tasks as scheduled or required.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Shift Supervisor
HOYTS
Docklands
03.2022 - 11.2023
- Determined budgets, production goals and rates based on company policies and requirements.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Trained new employees on company policies, operational procedures, and customer service standards.
Education
BA, Anthropology And Creative Writing
University of Melbourne
Parkville, VICSkills
- Communication skills
- Customer service
- Espresso machine operations
- Latte art
- Cocktail making and wine pouring
- Order taking
- Cash handling
- Food running
- Point of sale systems
- Team collaboration
- Employee training
Affiliations
- Reading
- Writing
- Fencing
- Long Distance Running
- Chess Playing
Accomplishments
- Long Listed for the Great Australian Yarn Short Story Competition, Nov. 2023
- Tim Winton Young Writer's Award Winner, 2020
- Graduated High School in the top 0.5% of Geography students in WA
Certification
- Victorian Responsible Service of Alcohol
Languages
English
Native/ Bilingual
German
Professional
References
References available upon request.
Timeline
Barista, Bartender and Waitress
Village Cinemas
03.2024 - Current
Customer Service Attendant, Boostie
Boost Juice
11.2023 - 03.2024
Shift Supervisor
HOYTS
03.2022 - 11.2023
BA, Anthropology And Creative Writing
University of Melbourne
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