Zac Jones
Melbourne,VIC
Summary
Dynamic professional with a proven track record at Village Cinemas, excelling in employee training and data analysis. Skilled in developing SOPs and leveraging data visualization to enhance customer relations and operational efficiency. Recognized for driving continuous improvement initiatives and fostering a culture of accountability and performance excellence.
Overview
2
2
years of professional experience
Work History
Duty Manager
Village Cinemas
09.2024 - Current
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Car Park Data Analyst
Scentre Group
01.2024 - 02.2025
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Utilized data visualization tools to effectively communicate business insights.
- Used statistical methods to analyze data and generate useful business reports.
- Managed daily car intakes of up to 25,000 cars
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed complex dashboard and reporting tools to track business performance metrics.
People and Performance Manager
McDonald's
12.2022 - 04.2024
- Developed, tracked and analyzed variance of key performance measurements.
- Organised 75+ performance plans with individual needs of career progression
- Spearheaded continuous improvement initiatives to increase operational excellence and development.
- Managed quality control process to drive accuracy of performance inputs.
- Tracked, analyzed and executed quality and continuous improvement initiatives to hold departments accountable for performance.
Education
Bachelor of Commerce/Business Analytics - Finance
Deakin University
Melbourne, VIC09-2028
Skills
- New employee training
- Business administration
- SOP development
- Data formatting
- Visual data representation
- Data analysis
Timeline
Duty Manager
Village Cinemas
09.2024 - Current
Car Park Data Analyst
Scentre Group
01.2024 - 02.2025
People and Performance Manager
McDonald's
12.2022 - 04.2024
Bachelor of Commerce/Business Analytics - Finance
Deakin University
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