Xavier Martin
Darwin
Summary
Dynamic professional with lots of sales and customer service expertise driven by results. proven track record of surpassing sales goals and providing exceptional customer service. Great communicator with a natural ability to develop and maintain relationships with clients and coworkers alike. Extremely flexible, adaptable and fast learner with an excellent eye for detail and a proactive attitude to problem-solving. Seeking an opportunity to utilise my skills to contribute to a growing business
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
The Brewer's Apprentice
01.2023 - 08.2023
- Operated Cash registers and POS systems accurately and efficiently.
- Demonstrated professionalism by handling customer interactions while simultaneously completing all jobs.
- Adhered to all company policies and procedures, ensuring customer satisfaction while maintaining safety standards and regulations
- Adept in multitasking and task management, ensuring efficient service delivery during peak hours.
- Maintained composure and professionalism while handling various responsibilities in a fast-paced environment.
Telemarketer
Greenpeace
01.2018 - 10.2018
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Adapted communication style to address any inquiries and concerns regarding campaigns, including handling difficult customers with empathy and professionalism.
- Worked along with team members to share best practices, ensuring great communication and maximizing fundraising efforts.
- Displayed exceptional communication skills to effectively engage with supporters, having meaningful conversations and helping them come on-board.
Education
Bachelor of Science - Aviation, Air Transport Pilot
Massey University
Palmerston North, NZ06.2024
Skills
- Order Taking
- Phone Etiquette
- Payment Processing
- Customer Service
- Problem-solving abilities
- Customer Complaint Resolution
- Call center experience
Certification
- Full Australian Driver's license
- Commercial Pilot's License
- Flight Instructor Rating
- Class 1 Medical Certificate
Timeline
Front of House Staff Member
The Brewer's Apprentice
01.2023 - 08.2023
Telemarketer
Greenpeace
01.2018 - 10.2018
Bachelor of Science - Aviation, Air Transport Pilot
Massey University
- Full Australian Driver's license
- Commercial Pilot's License
- Flight Instructor Rating
- Class 1 Medical Certificate
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