Summary
Overview
Work History
Education
Skills
Additional Information
Affiliations
Language skills
Timeline
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Siyuan Cheng

Kingsford,New South Wales

Summary

Motivated Casino Host with comprehensive experience retaining prestigious, high-roller customers in casinos. Skillful in efficiently responding to customer needs, promoting programs and promotions and organizing and coordinating special services, including cross-property transportation and hotel accommodations. Focused and friendly professional comfortable working in competitive, fast-paced environment.

Dependable wait staff successful providing fast, high-quality customer service to guests in Private Gaming Room. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with guest, waitstaff and management.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

All-rounder

Cafe Newtown
Newtown
07.2015 - 11.2015
  • Consistently provide professional, friendly, and engaging service.
  • Routinely supported other areas of the restaurants as requested, including fill inventories, immediately informed supervisors when supplies were low or if equipment was not functioning properly. 

Wait staff

Oliver Brown
Haymarket
09.2014 - 06.2015
  • Addressed diner complaints with kitchen staff and served replacement menu items  promptly. 
  • Crisis management and public relationship. When the events such as customer complain in the website or social media platform that threat to harm the organisation, or the image of general public. I was communicate with the customers first, then communicate with the staffs, analysis the fact and take responsibility on behalf of the venue. I was able to "Plan for the worst and hope for the best " in terms of the crisis management.

Wait staff

Makizo Japanese restaurant
Edgecliff
02.2014 - 08.2014
  • Skillfully promote items on beverage lists and restaurant specials.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Recommended dishes to customers based on their needs and preferences.

Education

Bachlor of Economics - Accounting and Economics

University of New South Wales

Skills

  • Financial reporting
  • Tax accounting
  • Corporate tax planning
  • Cash flow analysis
  • Customer relations
  •  Ability to deal with multiple workloads at the same time, adjusting work assignments in order to changing priorities and circumstances      
  • High level of theoretical knowledge of technological accounting issues
  • Preparing, presenting, and demonstrating products to prospective customers
  • Understanding and using information such as numbers, statistics and graphs

Additional Information

At current stage, I am looking for a suitable entry level position with an employer who cares strongly about personal and professional development of their employees and who has on-going programs designed to nurture, develop and promote individuals to their maximums.

Affiliations

1. Planning and Budgeting

Able to independently plan the travel destination as well as any relative issues, such as visa, tickets, accommodation, transportation in advance base on the most update information. During the trip, able to maximize the value of money. Base on my planning, I always able to boost the pleasure of travel without excess the very limit budget.

 

2. Exemplary communication skills with ability to remain calm under pressure. 

My bubble, charming and friendly personality allow me to make time-life friend's with different region, religion, and color from the very first day of my trip.

When the unexpected events arise, such ad the volcano explosion in central Java of Indonesia, able to stay calm and effectively adjust my plan according to the current situation. 

Language skills

Trilingual proficiency of Chinese, English and Cantonese

  • Chinese: Native language 
  • English: High level of comprehension ability, intermediate level of written and reading ability
  • Cantonese: Elementary

Timeline

All-rounder

Cafe Newtown
07.2015 - 11.2015

Wait staff

Oliver Brown
09.2014 - 06.2015

Wait staff

Makizo Japanese restaurant
02.2014 - 08.2014

Bachlor of Economics - Accounting and Economics

University of New South Wales

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