Yatong (Susie) Sun
Epping
Summary
Highly motivated and customer-oriented banking professional with 4 years of experience in the banking industry. Background in financial accounting, committed to delivering exceptional service and building strong client relationships. Possesses strong technical, critical thinking, and analytical skills, consistently producing high-quality work. Seeking a challenging and exciting new role for personal and professional growth.
Overview
4
4
years of professional experience
Work History
Customer Banking Specialist
Commonwealth Bank
02.2023 - Current
- Assisted customers with their personal and business banking needs, including account inquiries, credit cards, mortgages, commercial lending, and wealth management
- Promoted home loans and commercial lending products to potential clients by a proactive approach to identify opportunities, which achieve and exceed KPIs
- Constantly generate quality HL opportunities for branch lenders to achieve sales targets for mortgage products
- Conducted regular follow-ups with potential HL clients to ensure meet their loan inquiries promptly and addressed any concerns
- Assist clients in selecting the appropriate mortgage products based on their financial needs and goals
- Conduct detailed financial analysis to assess borrowers' credit and determine loan eligibility and borrowing capacity
- Develop and maintain strong relationships with clients, real estate agents, lawyers, accountants, and other industry professionals
- Experienced in effectively managing complex inquiries related to trust accounts management, administering bank guarantees, financial assessment, conducting home loan customer interviews, etc
- Built and maintained strong relationships with customers and stakeholders by providing service and financial solutions to resolve issues and complaints
- Conducted comprehensive KYC due diligence on new and existing customers, including verifying identities and reviewing documentation
- Identified and escalated suspicious transactions or activities in compliance with AML regulations and internal policies
- Collaborated closely with internal stakeholders, including legal, compliance, and risk management teams, to address financial crime and KYC-related matters
- Demonstrated strong attention to detail and adherence to security protocols while conducting financial activities
- Handled customer complaints and concerns empathetically and professionally, ensuring customer satisfaction and retention.
Account Service Associate
Bank of China
01.2022 - 01.2023
- Handled various retail banking products, including deposits, withdrawals, foreign exchanges, international transfers, term deposits, accounts / safe box opening
- Conducted monitoring of customer accounts and transactions to detect and prevent money laundering and other illicit activities
- Participated in regulatory examinations and audits, providing documentation and support as required
- Coordinated with law enforcement and regulatory agencies in response to inquiries and investigations related to AML/KYC matters
- Responded to inbound and outbound calls to maintain and build customer relations
- Balanced branch cash and ATM at the end of the day and reconciled any discrepancies.
Financial Accountant
Abacus 360 Financial Solution
01.2018 - 01.2019
- Prepared and analysed monthly financial statements, including balance sheets, income statements, and cash flow statements
- Oversaw Payroll Tax, PAYG, super calculation, and payments
- Prepared monthly, quarterly, and annual management reports
- Prepared annual financial accounts and reports, BAS, and IAS
- Extensive knowledge of accounting principles, practices, and regulations
- Conducted variance analysis and provided recommendations for cost reduction and revenue optimization
- Maintained a thorough understanding of payroll laws, policies, procedures, and taxes.
- Assisted in annual audit preparations, ensuring a smooth process with no major discrepancies found.
- Analyzed financial data to identify trends and provided actionable insights for management, leading to improved business performance.
- Enhanced customer satisfaction by uncovering and correcting outstanding financial problems and account errors.
Education
Master of Economics (Dual Degree) - Economics
University of Sydney
Sydney, NSW12.2023
Master of Economics - World Economic
Fudan University
Shanghai, China06.2023
Bachelor of Commerce – Accounting - Accounting
University of Queensland
Brisbane, QLD12.2017
High School Certificate -
St Aidan's Anglican Girl High School
Brisbane, QLD06.2012
Skills
- Ethical, reliable, and hardworking
- Extensive knowledge of banking products
- Mortgage Lending
- Financial Analysis
- Loan Applications
- Relationship Building and Maintenance
- Analytical and problem-solving skills
- Methodical attention to detail
- Risk Mindsets
- Bilingual English and Chinese
- CRM systems- Commsee ComFX
- Proficiency in accounting software- Xero
- Statistical modeling and Excel
Accomplishments
- 2024 – CBA Values Award Winner
- 2024 - Certificate III in Financial Services
- 2024 - Goldman Sachs Excel Skills for Business
- 2024- RBS Home Loan in life Accreditation
- 2024- RBS Tier 2 Consumer Credit
- 2023- Kaplan Tier-2 Personal Advice
- 2022 – Certificate of AML / Data Privacy & Protection / Code of Conduct / Compliance Induction
- 2020 – Graduate Certificate at USYD
- 2018 – CPA Associate Member
- 2017 – Xero Advisor Certification Program
- 2017 – Bloomberg Market Concepts
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Japanese
Elementary
References
References can be provided upon request.
Timeline
Customer Banking Specialist
Commonwealth Bank
02.2023 - Current
Account Service Associate
Bank of China
01.2022 - 01.2023
Financial Accountant
Abacus 360 Financial Solution
01.2018 - 01.2019
Master of Economics (Dual Degree) - Economics
University of Sydney
Master of Economics - World Economic
Fudan University
Bachelor of Commerce – Accounting - Accounting
University of Queensland
High School Certificate -
St Aidan's Anglican Girl High School
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