Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability, and taking pride in job well done.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Assistant
Cignall Specialist Tobacconist & Gifts
Canberra, ACT
08.2022 - Current
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Answered questions about current promotions and resolved issues according to store policies.
Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
Established good customer relations and excellent service to build and retain loyal customers.
Managed cash register operations using POS system and processed sales and returns.
Pharmacy Assistant
Chemistwarehouse
Woden, ACT
12.2023 - 06.2025
Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
Greeted customers upon arrival at the pharmacy counter.
Processed payments from customers using cash registers and debit and credit card terminals.
Resolved customer complaints promptly in a professional manner.
Opened incoming supplies and stocked in correct locations.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Domestic Cleaner
Private Client
Gungahlin, ACT
03.2022 - 03.2023
Swept, vacuumed and mopped floors in residential homes.
Dusted furniture, blinds and other surfaces.
Emptied wastebaskets throughout the home.
Cleaned bathrooms including toilets, sinks, showers, and bathtubs.
Polished furniture using appropriate cleaning products.
Office Cleaner
Accenture
Kingston, ACT
02.2022 - 01.2023
Vacuumed carpets in all areas of the office.
Dusted and wiped down all surfaces, including desks, shelves, computers, chairs, windowsills and baseboards.
Replenished paper towels and toilet tissue as needed.
Transported waste materials to designated collection points.
Followed safety protocols when using hazardous chemicals for cleaning purposes.
Responded promptly to spills or accidents that occurred in the office.
Disinfected doorknobs, phones and other frequently-touched items.
Emptied trash cans into larger containers for disposal.
Cleaned entrance area glass doors and other surfaces to remove fingerprints and dirt.
Apartment Cleaner
Mulberry Apartments
Dickson, Canberra, ACT
04.2022 - 08.2022
Kept business entrances clean, tidy and professional in appearance.
Followed company uniform, performance and security policies with every job.
Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Cleaned building floors by sweeping, mopping or vacuuming.
Notified managers of repair needs or additions to building operating systems.