YINGYING LAI

• Communicated with suppliers, workers, and investors to coordinate project updates.

• Prepared basic reports and assisted in tracking project progress.

• Managed documentation, data entry, and office records with accuracy.

• Demonstrated strong organizational skills and the ability to manage multiple priorities.

• Provided premium customer service during peak festive periods.

• Recommended skincare and beauty products based on customer needs.

• Maintained store presentation and assisted with high-volume traffic.

• Achieved monthly sales targets consistently, exceeding goals by an average of 10%.
• Recognized for achieving the highest sales in the in-store sales competition.
• Ability to translate between Mandarin, Cantonese, and English.
• Acknowledged for maintaining a 95% client satisfaction rate consistently.
• Provided professional client service and resolved inquiries.
• Handled POS transactions, and maintained high customer satisfaction.