Yoke May Lai
Deer Park,Australia ⎜
Summary
Dedicated and entrepreneurial Account Manager with proven track record go beyond to assist customers, provide product recommendations, and resolve issues.
Overview
19
19
years of professional experience
Work History
Remedial Massage Therapist
Chi Link Group
05.2017 - Current
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
Financial Consultant
Axa Affin Life Insurance
06.2013 - 04.2015
- Maintained consistent contact with clients to quickly identify changes in their financial status and recommend new products
- Promoted plans by skilfully explaining features and advantages and turning objections around to complete sales
- Followed through with processes such as medical examinations and the completion of all forms to process new policies.
- Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
- Helped clients make informed decisions about financial future.
- Presented financial plans and investment recommendations to clients.
- Educated clients on financial topics and best practices.
Advertising Sales Representative
Media Focus Marketing Sdn Bhd
06.2004 - 05.2008
- Helped customers in determining design and layout of sold and spec ads.
- Educated clients on specific marketing strategies to increase client sales and overall promotion effectiveness.
- Created and presented media and advertising packages to prospective customers.
- Sent clients estimates of costs for advertising products or services and followed up by phone call or email.
Sales Executive
Update Paper Sdn Bhd
06.2008 - 04.2013
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed and implemented account management plans to establish customer satisfaction.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Diploma - Human Resources Management
Academique College
Southport, QLD04.2018
Diploma - Remedial Massage
Academique College
Southport, QLD03.2017
Skills
- Build Customer Relationships
- Product Management and Pricing
- Problem-Solver
- Consultative Selling Techniques
- Highly Organized
- New Product Promotion
- Sales CRM
- Proficient with Microsoft 365
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Malay Bahasa
Native or Bilingual
Hokkien
Native or Bilingual
Timeline
Remedial Massage Therapist
Chi Link Group
05.2017 - Current
Financial Consultant
Axa Affin Life Insurance
06.2013 - 04.2015
Sales Executive
Update Paper Sdn Bhd
06.2008 - 04.2013
Advertising Sales Representative
Media Focus Marketing Sdn Bhd
06.2004 - 05.2008
Diploma - Human Resources Management
Academique College
Diploma - Remedial Massage
Academique College
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