YUKO AKITA
Gold Coast,QLD
Summary
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Good communicator and relationship-builder with exceptional skills in planning resolving conflicts, and solving diverse problems.
Overview
28
28
years of professional experience
Work History
Community Aged Care Worker
Cura (MCCGC)
Gold Coast, QLD
01.2017 - Current
- Actively listened to client concerns and complaints while providing appropriate guidance.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Supported bathing, dressing and personal care needs.
- Many of clients were not native English speakers. I made sure to be supportive and understand their culture to make them feel safe.
- Improved my communication skills and received dementia training in order to provide a more satisfying service.
Tour Guide
H.I.S. AUSTRALIA PTY LTD.
Gold Coast, Queensland
03.2003 - 03.2020
- Provide exceptional customer service, assessing and addressing individual client desires and needs to deliver innovative solutions and recommendations.
- Establish and maintain positive professional relationships with customers, managing requests and resolving any arising problems to ensure the highest standards of customer satisfaction.
- Apply time management skills, organization, and attention to detail to efficiently complete project duties and daily responsibilities.
- Increase sales revenue and profitability through effective strategy and proactive communication.
- Maintain exceptional standards of service, achieving Top 30 Sales and Quality Guide Award 2010 in H.I.S. Worldwide.
Tour Guide / Tour Coordinator
ARIES TOURS LTD
Gold Coast, Queensland
02.2000 - 06.2002
- Applied extensive tour service skills and knowledge to provide exceptional service, increase client base, and enhance client satisfaction.
- Communicating successfully with clients from multiple, diverse locations to meet requests and ensure customer satisfaction.
- Developed well-versed tour guides by mentoring and training peers.
Tour Guide / Tour Coordinator
THOMAS COOK LTD
Gold Coast, Queensland
06.1996 - 12.1999
- Booked and organized original and optional tours, managing planning and execution of logistical plans successfully.
- Led other guides as needed, coaching and developing skills to ensure best practices.
- Achieved highest annual sales in an office of 30 sales staff.
Education
Certificate 3 in Individual Support
TAFE Queensland Gold Coast
Southport, QLD12-2016
Work in Supporting People With Dementia
TAFE Queensland
Southport, QLD07-2023
Provide Support To People Living With Dementia
Dementia Australia
Gold Coast, QLD06-2019
Assist Clients With Medication Skill Set
Blue Stone
Gold Coast08-2019
Provide Cardiopulmonary Resuscitation
Nationally Recognised Training
Gold Coast, QLD05-2024
Provide First Aid
Paradise First Aid
Gold Coast, QLD06-2022
Skills
- Dementia Care
- Patient Companionship
- Daily living assistance
- Relationship Building
- Compassionate communication
- Respectful and Compassionate
- Complex Problem-Solving
- Patient Management
Languages
Japanese
Native/ Bilingual
REFERENCES
KEIKO BASS
Ozcare Care Assistant
0414 619 767
Timeline
Community Aged Care Worker
Cura (MCCGC)
01.2017 - Current
Tour Guide
H.I.S. AUSTRALIA PTY LTD.
03.2003 - 03.2020
Tour Guide / Tour Coordinator
ARIES TOURS LTD
02.2000 - 06.2002
Tour Guide / Tour Coordinator
THOMAS COOK LTD
06.1996 - 12.1999
Certificate 3 in Individual Support
TAFE Queensland Gold Coast
Work in Supporting People With Dementia
TAFE Queensland
Provide Support To People Living With Dementia
Dementia Australia
Assist Clients With Medication Skill Set
Blue Stone
Provide Cardiopulmonary Resuscitation
Nationally Recognised Training
Provide First Aid
Paradise First Aid
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