Zaarne Bourke
QLD Operations Manager
Gold Coast,QLD
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
QLD Operations Manager
ICCC Group
10.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Sales Associate
Meriton
04.2023 - Current
- Educated clients on sales and buying processes and advised buyers on making decisions.
- Communicated with clients to understand property needs and preferences.
- Coordinated appointments to show marketed properties.
- Drafted purchase contracts and necessary paperwork for property sales.
- Liaised between buyers and sellers to provide positive experiences for both parties.
Duty Manager
Event Cinemas
09.2021 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Sales Assistant
Meriton
04.2017 - 10.2020
- Coordinated appointments to show marketed properties.
- Maintained efficient office operations by handling errands and administrative functions.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
Education
Certificate IV - Property Services
REIQ
Gold Coast, QLD09.2021
Graduate Certificate - Responsible Management of Licensed Venues
Academy Hospitality Australia
Gold Coast, QLD01.2022
High School Diploma -
Coombabah State High School
Coombabah, QLD11.2015
Skills
- Sales Development
- Client Account Management
- Business Development
- Promotional Support
- Performance Reporting
- Customer Service
- Financial Management
- Production
- Customer Retention
- Performance Monitoring
- Incidents Management
- Marketing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Yesterday’s home runs don’t win today’s games.
Babe Ruth
Timeline
Sales Associate
Meriton
04.2023 - Current
Duty Manager
Event Cinemas
09.2021 - Current
QLD Operations Manager
ICCC Group
10.2020 - Current
Sales Assistant
Meriton
04.2017 - 10.2020
Certificate IV - Property Services
REIQ
Graduate Certificate - Responsible Management of Licensed Venues
Academy Hospitality Australia
High School Diploma -
Coombabah State High School
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