Zachary Harrower
Morningside
Summary
Results-driven professional with over four years of experience in hospitality management. Demonstrated strengths in problem-solving, adaptability, and effective communication, contributing to operational excellence and exceptional customer experiences.
Overview
16
16
years of professional experience
Work History
Duty Manger/ Assistant Venue Manager
Queens Arms Hotel
Roma
03.2022 - 02.2026
- Supervised daily hotel operations and ensured compliance with company standards.
- Resolved guest complaints promptly to maintain high customer satisfaction levels.
- Trained new employees on hotel policies, procedures, and customer service expectations.
- Coordinated housekeeping schedules to ensure timely room preparation for guests.
- Oversaw inventory management of supplies and equipment for smooth operations.
- Conducted regular inspections of facilities to uphold cleanliness and safety standards.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Responded promptly to any emergency situations that arose during shifts.
- Created positive work environment for employees and delivered exceptional customer service.
- Handled employee problems in absence of general manager.
Bartender/Gaming Attendant
The Commonwealth Hotel
Roma
05.2018 - 03.2022
- Delivered exceptional customer service in a fast-paced environment.
- Prepared and mixed beverages according to standardized recipes.
- Maintained cleanliness and organization of the bar area.
- Assisted in training new bartenders on procedures and best practices.
- Collaborated with kitchen staff to ensure timely drink service.
- Handled cash transactions and processed payments efficiently.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Sales Representative
Aida Sales & Marketing
Beenleigh
05.2018 - 05.2018
- Conducted product demonstrations to showcase features and benefits effectively.
- Facilitated negotiations on pricing and terms to close sales agreements successfully.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Crew Member Team Leader
McDoanlds
Roma
05.2010 - 05.2018
- Supervised daily operations and coordinated team activities during peak hours.
- Trained new crew members on service standards and operational procedures.
- Maintained cleanliness and organization of work areas throughout shifts.
- Assisted in training new crew members on proper food preparation, customer service, and safety protocols.
- Performed daily inspections of kitchen area to verify cleanliness standards were met.
Timeline
Duty Manger/ Assistant Venue Manager
Queens Arms Hotel
03.2022 - 02.2026
Bartender/Gaming Attendant
The Commonwealth Hotel
05.2018 - 03.2022
Sales Representative
Aida Sales & Marketing
05.2018 - 05.2018
Crew Member Team Leader
McDoanlds
05.2010 - 05.2018