Zawadi Nguma
22 Quarters street Aintree,Australia
Summary
Proven track record in enhancing participant's daily life and team productivity at Villa Maria Catholic Homes. Skilled in relationship building and organizational management, demonstrated through improved client independence and satisfaction. Specializes in NDIS guidelines and multicultural sensitivity, ensuring tailored care and support for diverse needs. Caring Residential Support Worker knowledgeable about providing behavioural support, managing intakes and turning over rooms for new residents. Versatile and hardworking with a superior work ethic. Looking for a long-term position with room for growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Residential Support Worker/ Acting Team Leader
Villa Maria Catholic Homes
2021.04 - Current
- Built long lasting relationships with NDIS participants and all their stakeholders.
- Improved team productivity with regular communication and progress updates, fostering collaborative work environment.
- Coordinated care team meetings for each participant resulting in capacity building and improving participant's daily life.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced residents'' quality of life by providing care and support tailored to individual needs.
- Managed high volume of phone calls and e-mails.
Disability Support Worker
Gentle Care Support Services
2019.10 - 2021.04
- Improved client independence by assessing client's needs and reporting to senior management .
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Provided emotional support to participants during challenging times, fostering resilience and coping skills.
- Assisted participants to plan social activities & community access
Personal Care Assistant
St Andrews Hostels
2016.10 - 2019.10
- Improved client comfort by providing exceptional personal care and maintaining clean and safe environment.
- Enhanced client well-being by assisting with daily activities and social activities.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Completed all necessary documentations
Education
Certificate 4 Disability Support
Employease RTO
3/312 St Kilda Rd, Melbourne, VIC, 3004, Australia11.2019
Certificate 3 Aged & Home And Community Care
Guidestar RTO
Level 1, 38-40 Byron Street Footscray VIC09.2016
Skills
- Relationship building & Interpersonal skills
- Commitment to the rights of people with disability & Understanding of NDIS guidelines.
- Great organisational skills & Time management
- Documentation & Report writing
- Multicultural Sensitivity
- Activity planning and engagement
Certification
- NDIS Worker Screening clearance ID 57235392
- First Aid certificate
- NDIS Worker Orientation module
- Working with children Check
- Full driver's licence with comprehensive insurance cover
Languages
French
Professional Working
Swahili
Native or Bilingual
Hobbies
I love helping people in all ways.
Outside of my work i enjoy travelling around
sight seeing, playing with children at the park,
volunteering in community,
going out to movies, singing,
word games, puzzles and shopping.
Timeline
Residential Support Worker/ Acting Team Leader
Villa Maria Catholic Homes
2021.04 - Current
Disability Support Worker
Gentle Care Support Services
2019.10 - 2021.04
Personal Care Assistant
St Andrews Hostels
2016.10 - 2019.10
Certificate 4 Disability Support
Employease RTO
Certificate 3 Aged & Home And Community Care
Guidestar RTO
- NDIS Worker Screening clearance ID 57235392
- First Aid certificate
- NDIS Worker Orientation module
- Working with children Check
- Full driver's licence with comprehensive insurance cover
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