Zeinab Abdikadir
Melbourne,VIC
Summary
I'm a motivated, organised and committed person, as well as a strong team player. I am eager to develop my skills and knowledge to become a recognised professional. I have good experience in reaching KPI's and deadlines as well as working around and catering to clients and customers needs. Currently, I am a student nurse who is committed to finding a role in which I can utilise and expand upon my skills. I am also very outgoing, enthusiastic and a friendly person who loves working with people. I am extremely driven and eager which is why I believe I'll be a very valuable member to your team.
Overview
6
6
years of professional experience
Work History
Support Worker
Mercy Homecare
08.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Team Member
The Horn Reborn INC
05.2020 - Current
- The Horn Reborn is an organisation that was founded to help advocate and support young Somali youth to tackle the inter-generational gap and other taboo issues
- Planning events and programs
- Directly engaging with young Somali youth
- Decision making
- Communication and listening skills
- Working with other Somali organisations and leaders
- Conducting activities and running programs for the Somali community
- Food handling
- Creating a safe environment for the children
- Distributing individual awards
Student Nursing Placement
Werribee Mercy Hospital Psychiatric Unit CMB
09.2024 - 10.2024
- Promoted effective pain management for patients experiencing acute or chronic discomfort by administering prescribed medications under nurse supervision accurately and promptly.
- Administered psychotropic medications according to established protocols while closely monitoring side effects and efficacy under nurse supervision.
- Able to conduct Mental State Examinations on clients.
- Assessed patients' physical and mental status by analyzing complaints and symptoms.
- Developed strong rapport with patients, fostering trust and open communication essential for effective treatment plans.
- Collaborated with multidisciplinary teams to create holistic and integrated mental health care for patients.
Student Nursing Placement
The Alfred Hospital
05.2024 - 06.2024
- Ensured accurate documentation of patient information by maintaining thorough records of medical histories, vital signs, medications administered, and other pertinent data.
- Supported nursing staff during emergencies by remaining calm under pressure while assisting with life-saving interventions as needed.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information and care activities in electronic health records.
Student Nursing Placement
Werribee Mercy Hospital
12.2023 - 12.2023
- Assisted in the admission, transfer, and discharge process for patients, ensuring a smooth transition between healthcare settings.
- Monitored vital signs and reported any abnormalities to nursing staff, ensuring timely intervention when necessary.
- Provided top-quality personal care to patients, including bathing, dressing, feeding, and mobility assistance.
- Collected and recorded patient data accurately, enabling healthcare providers to make informed decisions about care plans.
Pick Packer
101 Warehouse
08.2022 - 03.2023
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Used handheld scanners to key in data for packages.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Trained new employees regarding warehouse procedures and standards.
- Tracked inventories and input equipment counts into warehouse databases.
Administrative Assistant
Mercy Homecare
10.2021 - 08.2022
- My role as an admin assistant offered me the opportunity to be able to support clients with a disability to achieve their goals set out in their NDIS plans
- I assist clients to negotiate with providers about what they will offer them and how much it will cost out of their plan.
- As well as ensuring service agreements and service bookings are completed
- I help build the clients ability to coordinate supports and access their local community
- Managed physical and digital files, monitored spreadsheets and updated reports
- I also support clients in 'optimising' their plan ensuring that they are getting the most out of their funded supports
- I refer NDIS clients to services they may require such as Occupational Therapists, Speech pathologist, and Behavioural Therapists etc.
Retail Assistant
Zawadi Designs
09.2020 - 08.2021
- Providing exceptional customer service
- Pursuing and achieving sales budgets
- Stock control with incoming stock and store to store transfers Visual
- merchandising by following the directives
- Weekly reporting to the Regional Manager
- Advanced knowledge of POS system
- Ability to handle complex customer service issues
- Able to use fluent and professional dialogue with clients and staffs
Team Member
McDonalds
04.2019 - 08.2021
- Advanced knowledge of POS system
- Delivered prompt, friendly customer service.
- Worked hard to learn required tasks quickly to maximize performance.
- Upheld high standards of productivity and quality in operations.
- Looked for ways to go above and beyond job requirements.
- Front end cashier/cash handling. Never recorded cash register shortage.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Education
Bachelor of Nursing -
La Trobe University
Melbourne, VIC12.2021
Skills
- Communication
- Teamwork and Collaboration
- Problem-Solving
- Negotiation
- Bilingual
- Proficient in Microsoft Office & Company Software
- Verbal and Written Communication
- Work Planning and Prioritisation
- Payment Processing
- Building Customer Relationships and Loyalty
- Attention to Detail
- Inventory Counts
- Team Leadership
- Daily living support
- Active listening
- Critical thinking
- Health and safety awareness
Languages
englsih
Native/ Bilingual
Somali
Native/ Bilingual
Timeline
Student Nursing Placement
Werribee Mercy Hospital Psychiatric Unit CMB
09.2024 - 10.2024
Student Nursing Placement
The Alfred Hospital
05.2024 - 06.2024
Student Nursing Placement
Werribee Mercy Hospital
12.2023 - 12.2023
Support Worker
Mercy Homecare
08.2023 - Current
Pick Packer
101 Warehouse
08.2022 - 03.2023
Administrative Assistant
Mercy Homecare
10.2021 - 08.2022
Retail Assistant
Zawadi Designs
09.2020 - 08.2021
Team Member
The Horn Reborn INC
05.2020 - Current
Team Member
McDonalds
04.2019 - 08.2021
Bachelor of Nursing -
La Trobe University
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