ZEYNEP AKDOGAN
Sydney,NSW
Summary
Dedicated Social Worker with experience assisting clients with building coping mechanisms to address life challenges. Skilled in referrals and networking, crisis interventions and finding social services. I am comfortable and higher skilled in handling clients with disabilities as well as child protection services. I have conducted comprehensive intake admissions for new referrals through interview, assessment, collection of previous service records, and collaboration with other service providers. Bringing forth a strong understanding of working with at-risk and special education students. Experienced in managing assigned caseloads in an efficient and effective manner, while utilizing exceptional time management skills to successfully advocate for clients.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
My Doctors and Macquarie Fields Medical Centres
01.2024 - Current
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Prepared and complied reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Internship Student
South West - Child Adolescent & Family Services (CAFS) Family Counselling
Greenvalley
08.2023 - 09.2023
- Conducted continuing education programs, schools, seminars and workshops and participated in professional development activities to offer added value to patients.
- Performed 140 hours of supervised counseling sessions, including group and individual sessions.
- Aided CAFS with providing referrals to other social service agencies and assisted with case management responsibilities such as conducting human service needs assessments.
- Referred individuals to outside resources and services for additional support.
- Developed client-centered treatment plans with specific goals and objectives and provided therapeutic counseling in accordance with such plans.
- Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
- Maintained accurate case note records and files pertaining to departmental areas of responsibility.
Support Coordinator/Case Manager
Australian Disability and Aged Care Group
11.2021 - 12.2023
- Communicating regularly with clients and their families about their case status and progress in meeting goals and needs within her care.
- Gathering in formation about client's from professional services and writes reports and fills in applications for new NDIS and aged care clients.
- Preparing reports summarizing each client's case status, including notes on interactions with the client and recommended action items.
- Communicating with clients about how their case is progressing, any changes in their treatment plan, and other information they should know about their case.
- Conduct service planning (includingcareplansandservice agreements) and initial and ongoing assessment of care recipients, ensuring that appropriate referral pathways are provided to carers and families.
- Maintain data collection systems required by funding authorities and submit data and information reports as required.
- Promote the program to NDIS service providers and potential participants.
- Develop, implement, and maintain all policies, procedures and standards.
- Referring patients to outside sources to ensure continuation of necessary care after discharge.
- Coordinatedpost-care communication with patients and their families and provided follow-up evaluations through face-to-face visits and digital outreach.
- Other tasks and duties directed by the NDIS Support Unit Coordinator.
- Assist the program to meet external and internal audit requirements of the funding bodies and the agency.
Social Worker
Axia Solutions
01.2020 - 01.2021
- Family contact supervision and transport services
- Working with Youth and young children, supportive approaches and risk managements.
- Provided small group and classroom support to students, while monitoring progress to determine efficiency of programs.
- Assisted in identifying available and necessary community resources for students. .
- Participated in interventions, administrative reviews, and due process proceedings as needed.
- Completed and organized paperwork for at-risk and special education students.
- Assisting young children with sports and recreational activities including sporting events, fitness training and health education.
- Modified programs and suggestions for clients as needed.
Sales Manager
Harvey Norman
01.2017 - 10.2020
- Managed Photo Centre
- Duties include: counting stock, roster, admin role, ordering stock, merchandising, customer service and technician.
- Customer Service Award 2018-2019
- Maintained professional network of potential clients and business opportunities.
- Attended trade shows for in-person engagement and network building.
Education
Bachelor of Applied Social Science (Counselling) -
Torrens University Australia
12.2023
Skills
- Member of the Psychotherapy and Counselling Federation of Australia
- Member of Australian Counselling Association
- Records Management and Case note taking
- Teamwork and Collaboration
- Work Planning and Prioritization
- Fluent Turkish language
- First Aid Certificate
- Children's Check and Police Check
- NDIS Workers check
- Full NSW License
Timeline
Medical Receptionist
My Doctors and Macquarie Fields Medical Centres
01.2024 - Current
Internship Student
South West - Child Adolescent & Family Services (CAFS) Family Counselling
08.2023 - 09.2023
Support Coordinator/Case Manager
Australian Disability and Aged Care Group
11.2021 - 12.2023
Social Worker
Axia Solutions
01.2020 - 01.2021
Sales Manager
Harvey Norman
01.2017 - 10.2020
Bachelor of Applied Social Science (Counselling) -
Torrens University Australia
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