Zhuyu Si
West End,QLD
Summary
Dedicated and compassionate Hospitality Management student with a strong background in customer service and sales, fluent in both English and Chinese. Demonstrated success in inventory management and product promotion as a Sales Assistant, coupled with meaningful volunteering experience in a Nursing Home where I enhanced the living experience of elderly residents through thoughtful engagement and coordinating activities. Skilled in handling financial transactions with accuracy and proficient in the use of Microsoft Office tools. Known for my exceptional interpersonal and communication skills, I am adept at building relationships and assisting in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Sales Assistant
Linxia Tourism Management Co., Ltd
ChongQing, China
11.2021 - 12.2022
- Delivered exceptional customer service in a fast-paced retail environment, enhancing customer satisfaction and loyalty.
- Assisted in the management of inventory levels and product placement, ensuring optimal stock rotation and presentation in line with company standards.
- Utilized bilingual language skills (Chinese and English) to communicate effectively with a diverse client base, resolving inquiries and providing detailed product information.
- Participated in the development and execution of in-store promotions and sales events that increased customer engagement and sales figures.
- Operated cash registers and managed financial transactions with accuracy and integrity.Collaborated with a team of 6 colleagues, contributing to a supportive and effective work environment.
Volunteer
Nursing homes
ChongQing, China
07.2021 - 08.2021
- Social interaction support: Improving the social interaction and quality of life of the elderly through conversation, walks and joint participation in activities.
- Activity organization and delivery: assisting in the planning and organization of a wide range of recreational and educational activities to enhance the physical and mental vitality of the elderly.
- Psychological support and companionship: Listening to the concerns and needs of older people, helping them to cope with emotional changes and promoting mental health.
Education
Bachelor of Business - Hospitality & Tourism Management
Kaplan Business School
Brisbane, QLDSkills
- Inventory Management
- Sales Promotion
- Multi-lingual communication
- Empathy and Interpersonal Communication
- Organisation and planning
- Teamwork and Collaboration
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Professional
Timeline
Sales Assistant
Linxia Tourism Management Co., Ltd
11.2021 - 12.2022
Volunteer
Nursing homes
07.2021 - 08.2021
Bachelor of Business - Hospitality & Tourism Management
Kaplan Business School
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