Zoe Castelletto
Mackay,QLD
Summary
Gained extensive experience in high-paced hospitality environments, focusing on customer satisfaction and efficiency. Developed exceptional communication and multitasking skills, ensuring smooth operation and enhanced guest experiences. Looking to transition into new field, leveraging these skills to contribute effectively in different setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
The Resort Dolphins Heads
06.2024 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
Retail Worker
Officeworks
05.2024 - Current
- Greeted customers with a friendly smile and outgoing attitude, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Collaborated with team members to maximize efficiency, resulting in a more cohesive work environment.
Waitress Trainee
RedDog Mackay
01.2024 - 05.2024
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Served food and beverages promptly with focused attention to customer needs.
Hospitality Worker
Active Blends
02.2023 - 09.2023
- Prepped food and made Acai bowls and smoothies
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Gained great teamwork and worked well with teammates
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Worked well in rush hours and fast pace handling a high quantity of orders when by myself
Education
High School Diploma -
St Patricks College Mackay
Mackay11-2024
Skills
- Adaptability under pressure
- First aid training and CPR
- Reliability and punctuality
- Fast Learner
- Will deliver to expectations
- Accountable
- Pay attention to detail
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
Certification
- First Aid Certification
- QLD Driver's License
- Responsible Service Of Alcohol (RSA)
- Certificate III in Business
- Certificate II In Tourism
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food and Beverage Attendant
The Resort Dolphins Heads
06.2024 - Current
Retail Worker
Officeworks
05.2024 - Current
Waitress Trainee
RedDog Mackay
01.2024 - 05.2024
Hospitality Worker
Active Blends
02.2023 - 09.2023
High School Diploma -
St Patricks College Mackay
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