Zoe May Janetzki
Melbourne,VIC
Summary
Service-oriented individual with several years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Postal Delivery Officer
Australia Post
North Melbourne, VIC
05.2023 - Current
- Collected and sorted mail to ensure timely delivery to various locations.
- Communicated with customers to provide updates on delivery schedules and address inquiries.
- Ensured compliance with postal regulations during the handling of packages.
- Collaborated with team members to optimize delivery routes and processes.
- Adhered strictly to safety guidelines while operating a postal vehicle.
- Assisted customers with inquiries regarding postal services and regulations to enhance their experience.
Cashier Assistant
Coles
Point Cook, VIC
08.2022 - 03.2023
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Operated cash registers efficiently and processed transactions accurately.
- Resolved customer complaints professionally, ensuring satisfaction and loyalty.
- Trained new staff on register operations and customer service, improving team efficiency.
- Monitored stock levels and reported shortages to management.
Florist Assistant
Wildberry Flowers and Gifts
Altona, VIC
12.2021 - 05.2022
- Arranged floral displays for various occasions, enhancing visual appeal and customer experience.
- Advised customers on selecting floral arrangements and gifts, ensuring satisfaction and suitability for their needs.
- Restocked supplies and organized storage areas to maintain efficient inventory management.
Cashier Team Leader
The Cheesecake Shop
Hoppers Crossing, VIC
02.2019 - 12.2021
- Trained new staff on cash handling and customer service protocols, enhancing team readiness and customer satisfaction.
- Assisted customers with inquiries and promptly resolved issues, improving overall customer experience.
- Monitored inventory levels and reported discrepancies to management, ensuring accurate stock management.
Education
High School Diploma -
Thomas Carr College
Tarneit, VIC11-2021
Skills
- Customer service
- Attention to detail
- Phone etiquette
- Time management
- Flexibility
- Problem-solving
- Analytical thinking
- Adaptability
Accomplishments
Sarah Collony Female Leadership Award
Timeline
Postal Delivery Officer
Australia Post
05.2023 - Current
Cashier Assistant
Coles
08.2022 - 03.2023
Florist Assistant
Wildberry Flowers and Gifts
12.2021 - 05.2022
Cashier Team Leader
The Cheesecake Shop
02.2019 - 12.2021
High School Diploma -
Thomas Carr College