Tinear Khouth
Melbourne,VIC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and efficient Data Entry Clerk in data organization, proofreading and MS Office processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
8
8
years of professional experience
Work History
Customer Service Officer
National Blinds Suppliers
Dandenong, VIC
04.2021 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Located and corrected data entry errors and reported to management.
- Sorted documents and maintained organized filing process.
- Researched and resolved issues regarding integrity of data flow into databases.
Duty Manager
WAVERLEY RSL CLUB
Glen Waverley, VIC
01.2019 - 04.2021
- Worked closely with management team to continually build strategies to meet various budgets, KPIs and sales targets
- Trained and provided on-going support to members—helping them hit individual performance benchmarks, correctly fulfill internal protocols as well as integrate within team dynamic
- Ensured all compliances are maintained including Liquor license, responsible service of gaming and OH&S
- Management of administrative duties including staff rostering, timesheets, data entry/analysis, account reconciliations, digital marketing, coordinating procurements process and liaise with management team regarding improvement strategies and as well as with stakeholders.
- Initiated plans to improve customer relations, quality standards and service efficiency.
Supervisor
ZAGAME’S CAULFIELD HOTEL
Caulfield, VIC
01.2016 - 01.2018
- Assisted in managing seamless operations of gaming and TAB departments
- Correctly followed procedures at all times— ensuring opening/closing, balancing cash floats, banking cheques and maintaining safe workspace
- Ensured all compliances are maintained regarding liquor license as well as responsible service of gaming and OH&S
- Trained/support staff as well as continually built long-term relationships with customers to maintain high reviews and repeat business.
Gaming & TAB Attendant
ZAGAME’S BERWICK HOTEL
Berwick, VIC
01.2013 - 01.2016
- Provided a high-level of customer service—crafting high quality beverages and offering options for other food/drink products to continually increase revenue opportunities
- Key duties including handling cash, booking pays, hopper refilling, and managing large transaction payouts for both Gaming and TAB.
Education
Bachelor of Health Science - Exercise Science, Health Promotions & Physical Activity
Deakin University
First Aid Qualified - undefined
Skills
- POS Systems and Ordering Platforms
- Customer Account Management
- Customer Communication
- Industry Trend Analysis
- Issue and Complaint Resolution
- Data Entry and Maintenance
Timeline
Customer Service Officer
National Blinds Suppliers
04.2021 - Current
Duty Manager
WAVERLEY RSL CLUB
01.2019 - 04.2021
Supervisor
ZAGAME’S CAULFIELD HOTEL
01.2016 - 01.2018
Gaming & TAB Attendant
ZAGAME’S BERWICK HOTEL
01.2013 - 01.2016
Bachelor of Health Science - Exercise Science, Health Promotions & Physical Activity
Deakin University