Abbey Wallace
BURRANEER,Australia
Summary
Deticated and motivated worker with a proven record maintaining high levels of customer satisfaction by resolving customer requests, needs and problems. Diligent in working in high volume, fast paced environments providing a positive attitude and creating a memorable service for restaurant customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Team Member
Kmart Sylvania (Southgate)
09.2019 - 04.2024
- Provided knowledgeable product recommendations based on individual client needs, driving retail sales growth.
- Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Used POS system to process sales, returns and online orders.
- Answered incoming calls to provide product information, features and benefits.
Ski Technician / Retail Assistant
The Shed Ski HIre
06.2023 - 09.2023
- Contributed to a positive team atmosphere through effective communication and collaboration with colleagues.
- Addressed customer inquiries in a professional manner, resulting in higher levels of satisfaction with our services.
- Worked closely with management to develop effective strategies for meeting seasonal sales goals and increasing overall profitability.
- Streamlined the rental process for increased efficiency by maintaining accurate records and inventory management.
- Prepared high-quality merchandise displays, creating an attractive shopping experience for customers in the retail store.
Ski Technician / Retail Assistant
The Shed Ski HIre
06.2024 - 09.2024
Bartender / Waitress
Bannisters - Julios Bar
11.2023 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Performed opening and closing duties including efficiently opening and closing the bar according to established procedures.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service, providing timely table check-ins to access food and beverage needs.
Education
High School -
Woolooware High School
Sydney12.2022
Skills
- Customer Service
- Food and Beverage Service
- Conflict and Complaint Resolution
- Adaptable and Flexible
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Reliable and Responsible
Certification
- Responsible Service of Alcohol (RSA) CBD College July 2022
Timeline
Ski Technician / Retail Assistant
The Shed Ski HIre
06.2024 - 09.2024
Bartender / Waitress
Bannisters - Julios Bar
11.2023 - 02.2024
Ski Technician / Retail Assistant
The Shed Ski HIre
06.2023 - 09.2023
Customer Service Team Member
Kmart Sylvania (Southgate)
09.2019 - 04.2024
High School -
Woolooware High School
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