Customer Service Team Member
Woolworths Supermarket
09.2024 - Current
Hi, I’m
Akib Hasan
Millner,NT
Summary
Proven in enhancing customer satisfaction at Woolworths Supermarket, I excel in POS System Operation and embody a customer-focused approach. My expertise in resolving service issues and mentoring new hires has significantly boosted team efficiency and customer trust, showcasing a commitment to excellence and collaborative problem-solving.
Work History
Woolworths Supermarket
Customer Service Team Member
09.2024 - Current
Job overview
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
Suhana Butchers and Pty
Night Shift Filler
04.2024 - 09.2024
Job overview
- Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
- Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
Education
Charles Darwin UniversityCasuarina, NT
Bachelor Of Information Technology from Cyber Security
Skills
- POS System Operation
- Cash Handling
- Customer Focus
- Customer Service
Timeline
Night Shift Filler
Suhana Butchers and Pty
04.2024 - 09.2024
Charles Darwin University
Bachelor Of Information Technology from Cyber Security
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