- Sports
- Music
- Socialising
- Exploring
- Fashion
Alessandro Lo Po
Bellevue Hill,NSW
Summary
Knowledgeable worker with solid background in hospitality. Successfully managed guest services, contributing to high level of customer satisfaction. Demonstrated expertise in conflict resolution and maintaining welcoming environment. Proven ability to adapt to dynamic settings and collaborate with team members to achieve service excellence.
Overview
5
5
years of professional experience
Work History
Cafe Worker
Piccola Baia
01.2020 - Current
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Hospitality Worker
Coastal Brasserie Malabar
09.2023 - 05.2024
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
Education
High School Diploma -
Rose Bay Secondary College
Dover Heights, NSW10-2025
Skills
- Teamwork and Collaboration
- Customer Service
- Cleanliness and hygiene
- Espresso machine operation
- Attention to Detail
- Punctual and Reliable
- Computer Skills
Accomplishments
- Went to semi finals in a state band competition
- Placed 4th in the Sydney volleyball school cup tournament
- Recorded music with my band for online listening
Interests
Timeline
Hospitality Worker
Coastal Brasserie Malabar
09.2023 - 05.2024
Cafe Worker
Piccola Baia
01.2020 - Current
High School Diploma -
Rose Bay Secondary College
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