Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alessia Torcaso

STRATHMORE,VIC

Summary

Throughout my years of work experience, I have learned how to be successful at promoting customer loyalty, satisfaction and purchases with diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and experience on numerous technological systems including POS. I am dedicated and dependable, and have the ability to form meaningful relationships with excellent organizational strengths and work ethic.

My experience in the retail and hospitality industry have allowed me to become a hardworking and passionate employee, ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Retail Sales Assistant

Decjuba Kids
11.2023 - Current
  • Maintained clean sales floor and straightened and faced merchandise.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Logged reports, expenses, receipts, and sales in company POS System

Waitress

Pizza Bar
11.2021 - 11.2023
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
  • Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.


Retail Sales Assistant Christmas Period

Ralph Lauren
11.2021 - 03.2022
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Waitress Christmas Period

Saint Lloyd Cafe
12.2021 - 01.2022
  • Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Customer Service Assistant

Boost Juice
09.2020 - 12.2021
  • Maintained up-to-date knowledge of product and service changes.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Built relationships with customers to encourage repeat business.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.

Education

P

VCE Completition -

Ave Maria College
Aberfeldie, VIC
2023

Skills

  • Attention to Detail
  • Sales Goals Attainment
  • Team Leadership
  • Merchandise Recommendations
  • Sales floor organization
  • Relationship Building
  • Punctuality
  • POS System Operation
  • Cash Handling
  • Problem-Solving
  • Customer Service
  • Team Cooperation

Timeline

Retail Sales Assistant

Decjuba Kids
11.2023 - Current

Waitress Christmas Period

Saint Lloyd Cafe
12.2021 - 01.2022

Waitress

Pizza Bar
11.2021 - 11.2023

Retail Sales Assistant Christmas Period

Ralph Lauren
11.2021 - 03.2022

Customer Service Assistant

Boost Juice
09.2020 - 12.2021

P

VCE Completition -

Ave Maria College

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Alessia Torcaso