Summary
Overview
Work History
Education
Skills
Awards
Certification
References
Timeline
Generic

Alexander Anderson

Melbourne,VIC

Summary

A patient-focused, detail-oriented medical receptionist who is passionate about creating positive patient interactions and experiences. Experienced in efficient appointment management, and secure handling of confidential records while working in busy medical practices.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Reservoir Medical Group
Reservoir, Vic
08.2023 - Current
  • Welcome, check-in patients, and collect information
  • Assist patients and visitors with enquiries and appointments
  • Retrieve faxes, scan patient documentation, and maintain up-to-date patient history.
  • Organise clinic schedules for over 10 General Practitioners and Allied Health Professionals
  • Answer inbound telephone calls, and transfer them to the nursing staff for triaging when necessary.
  • Process payments and claims through Medicare and Private Insurance
  • Maintain business income spreadsheets to track income, and ensure accurate record keeping.
  • Ensure patient confidentiality is always maintained.

Medical Receptionist

Professor Benjamin Thomson , Melbourne Surgical Group
Parkville, Vic
07.2024 - Current
  • Welcome and check-in patients, and collect their personal, medical and insurance information
  • Answer incoming calls, respond to enquiries from patients and other medical offices.
  • Manage appointment bookings, billing and patient’ enquiries and concerns, liaising with their doctor when necessary
  • Liaise with Prof Thomson and his secretary to ensure accurate and efficient patient support and communication
  • Scan patient documentation and maintain up-to-date patient history and referrals
  • Ensure patient confidentiality is always maintained
  • Maintain cleanliness in the clinic room

Education

Victorian Certificate of Education -

Swinburne Senior Secondary College
Melbourne, VIC
11-2022

Skills

  • Proficient in Genie and Best Practice medical software
  • Microsoft office
  • Medical terminology knowledge
  • Appointment management
  • Medical claims processing
  • Patient records organisation
  • Customer service
  • Telephone etiquette
  • Communication skills
  • Collaboration

Awards

VCE Health Academic Excellence, 07/2022

VCE English Academic Excellence Award, 11/2021

VCE Photography Academic Excellence, 11/2021

VCE Product Design Academic Excellence, 11/2021

Certification

Working with Children Check (Volunteer), Feb 2023

References

Available on request

Timeline

Medical Receptionist

Professor Benjamin Thomson , Melbourne Surgical Group
07.2024 - Current

Medical Receptionist

Reservoir Medical Group
08.2023 - Current

Victorian Certificate of Education -

Swinburne Senior Secondary College

Similar Profiles

CREATE PROFILE
Alexander Anderson