ALEXANDRA MENZEL
Perth
Summary
Organised Medical Receptionist with a strong history of building compassionate relationships with patients and maintaining accurate records. Highly knowledgeable about patient management, health insurance requirements, and medical billing codes. Ensures confidentiality of patient record information while being a friendly and caring member of the team.
Overview
18
18
years of professional experience
Work History
Medical Receptionist
Dr Peter Honey
04.2024 - 06.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Proficient in Genie software
MEDICAL RECEPTIONIST/TECHNICIAN
CARINE PODIATRY
01.2023 - 04.2024
- Extensive experience with Cliniko medical practice software, entering and maintaining patient records - appointment bookings and accounts
- Demonstrated knowledge and experience utilising the Hicaps and Eftpos terminals including DVA, Medicare and private health fund billing as well as the processing of DVA and Medicare accounts through PRODA
- Cleaning and maintaining of practice instruments, preparation and cleaning of theatre rooms and stocktaking
- Always provide and maintain a friendly and professional practice environment which in turn strengthens patient rapport and the customer base
- Provided a clean and orderly waiting room area throughout every day
- Coordinated referrals to specialists and other healthcare providers as necessary
- Scanned documents into electronic health records system accurately including referral letters and EPCs
BUSINESS OWNER/DIRECTOR
Evermore Cakes
08.2014 - 01.2020
- Designed and executed successful products and designs
- Oversaw day-to-day activities to facilitate business operations
- Established positive relationships with clients and vendors
- Kept all building areas and equipment functional and well-organised to promote business performance
- Employed prompt decision-making and in-depth research to resolve issues
MEDICAL RECEPTIONIST
Bassendean Total Healthcare
01.2006 - 01.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Provided professional assistance to practice nurse as required
- Confirmed appointments, communicated with clients and updated client records through efficient use of the CRM systems
- Managed multiple tasks and met time-sensitive deadlines
- Provided clerical support to company employees by copying, faxing and filing documents
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
- Medical transcription and billing administration
Education
Bachelor of Arts (B.A.) - Visual and Performing Arts
Edith Cowan University
Mt Lawley 11.2001
Secondary School -
St Mary's Anglican Girls School
Karrinyup11.1991
Skills
- Records Management - Genie, & Clinico
- Medical Transcription
- Medical Billing
- Office Administration
- Time Management & Organisational Skills
- Appointment scheduling
- Payment collection
- Patient relations
Timeline
Medical Receptionist
Dr Peter Honey
04.2024 - 06.2024
MEDICAL RECEPTIONIST/TECHNICIAN
CARINE PODIATRY
01.2023 - 04.2024
BUSINESS OWNER/DIRECTOR
Evermore Cakes
08.2014 - 01.2020
MEDICAL RECEPTIONIST
Bassendean Total Healthcare
01.2006 - 01.2008
Bachelor of Arts (B.A.) - Visual and Performing Arts
Edith Cowan University
Secondary School -
St Mary's Anglican Girls School
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