Alisha Bresnehan
Ooralea, Mackay,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Effectively work unsupervised and quickly mastering new skills. Hardworking professional promoting outstanding leadership and organisational skills, willing to complete all training required. I bring 7 years experience of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Assistant Venue Manager
Redcape Hotel Group
Mackay , QLD
2017.03 - Current
- Worked alongside the Venue Manager with FOH & BOH operations.
- Directed a large team of Duty Managers, Department Managers & Casual staff.
- Developed customer service protocols & provided training to ensure a positive experience for guests.
- Handled stock control/ordering stock and ensuring all necessary supplies were available.
- Completed rostering & managed a large scale of staff.
- Ensured all WPHS was followed & maintained compliance records for the venue.
- Provided support to other department managers as needed.
- Maintained accurate financial records related to revenue, expenses, payroll.
- Supervised team members on daily tasks; provided feedback and guidance when needed.
- Conducted regular meetings with staff to discuss upcoming events or changes in policies and procedures.
- Resolved customer complaints quickly while maintaining a professional demeanor.
- Monitored performance metrics associated with the venue's operations.
Education
High School Diploma -
Mackay North State High School
Mackay2015-11
Skills
- Team Management
- Customer experience focused
- Staff Scheduling
- Strong leadership
- Advertising and marketing
- Health and safety compliance
- Effective customer communication
- Task Prioritization
- Highly motivated
- Dedicated & Passionate
References
References available upon request.
Timeline
Assistant Venue Manager
Redcape Hotel Group
2017.03 - Current
High School Diploma -
Mackay North State High School
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