Allanah Marshall
Regents Park,NSW
Summary
Dynamic and dedicated professional with extensive experience in customer service and cash handling at three follows hotel. Proven ability to enhance customer satisfaction through patience and empathy while maintaining cleanliness and safety standards. Skilled in POS system operation and problem-solving, consistently achieving operational efficiency in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Bar Gaming Attendant
Three Shallows Hotel
Bankstown, NSW
10.2024 - Current
- Assisted customers with gaming inquiries and ensured a positive experience.
- Monitored gaming machines for proper operation and promptly reported issues.
- Maintained cleanliness of gaming areas to enhance customer satisfaction.
- Educated patrons on game rules and procedures to promote understanding.
- Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Handled cash transactions accurately, ensuring compliance with financial protocols.
- Collaborated with team members to optimize service efficiency during peak hours.
Traffic Controller
Empire
Sydney Olympic Park, NSW
04.2023 - 08.2024
- Managed traffic flow to ensure safety and efficiency during peak operational hours.
- Coordinated with team members to optimize traffic patterns and minimize delays.
- Monitored site conditions and adjusted operations based on real-time assessments.
- Implemented safety protocols to protect personnel and equipment in high-traffic areas.
- Conducted regular inspections of traffic control devices to maintain compliance with standards.
- Communicated with team members using hand signals and radios.
- Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
Picker Packer
Jd Sports
Parramatta, NSW
03.2023 - 11.2023
- Operated hand-held scanners to accurately track inventory and fulfill orders.
- Packaged products efficiently while ensuring quality and minimizing damage during transit.
- Collaborated with team members to maintain organized workspaces and streamline picking processes.
- Conducted regular inventory checks to verify stock levels and assist in replenishment efforts.
- Assisted in training new hires on best practices for packing and shipping procedures.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Hospitality Worker
McDonald's
Lidcombe, NSW
06.2021 - 11.2022
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated cash register efficiently, handling transactions accurately and managing cash flow.
- Prepared food items according to safety standards, maintaining quality and freshness at all times.
- Collaborated with team members to streamline operations during peak hours, enhancing overall efficiency.
- Maintained cleanliness of dining area and kitchen, adhering to health regulations and sanitation guidelines.
- Assisted in training new employees on procedures, promoting adherence to company standards and practices.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Education
High School Diploma -
Birrong Girls High School
Birrong Skills
- Patience and empathy
- Food safety
- Cleanliness maintenance
- Cash handling proficiency
- Workplace safety awareness
- POS system operation
- Gaming machine maintenance
- Customer service
- Time management
- Problem-solving abilities
Timeline
Bar Gaming Attendant
Three Shallows Hotel
10.2024 - Current
Traffic Controller
Empire
04.2023 - 08.2024
Picker Packer
Jd Sports
03.2023 - 11.2023
Hospitality Worker
McDonald's
06.2021 - 11.2022
High School Diploma -
Birrong Girls High School