Amal Alhamwi
Lakemba
Summary
Dedicated mentor with a passion for empowering individuals to achieve their career aspirations & personal goals. Using my experience of guiding job seekers toward success via different pathways, I wish to further develop my skills and contribute to the continued growth and impact of our organisation by providing meaningful opportunities for our clients.
Overview
3
3
years of professional experience
Work History
Mentor
Asuria
07.2022 - Current
- Individualised coaching to job seekers to support them in achieving different career goals and overcoming any employment barriers.
- Provided support and expertise in resume writing, interview preparation & professional development.
- Collaborate with other team members to provide clients with additional services, such as training programs/courses, workshops, and other resources.
- Consistent check-ins to monitor clients progress, offer feedback, and adjust goals where appropriate.
- Tracked progress of clients efficiently by accurately recording all interactions, goals, and outcomes.
Medical Receptionist
Body & Mind Rehabilitation
08.2021 - 07.2022
- Managed and scheduled appointments for more than 8 providers based on optimal customer loads and clinician availability.
- Maintained customer satisfaction with focusing on addressing customer needs and resolving concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced office efficiency by handling lots of callers and face-to-face enquiries per day, transfer calls to appropriate operators, admins or receptionists and ensure helpful and respectful respond is provided with positive and enthusiastic manners.
- Updated customer records by scanning recent documents and results using Medical Director System.
Education
Certificate IV - in Business Adminstration
TAFE
BankstownSkills
Reference
Helen Kairouz (Manager): 0405 440 935
Alaa Krayem (Registered nurse): 0420 760 914
Timeline
Mentor
Asuria
07.2022 - Current
Medical Receptionist
Body & Mind Rehabilitation
08.2021 - 07.2022
Certificate IV - in Business Adminstration
TAFE
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