AMANDA BROWN
Perth,WA
Summary
Friendly and reliable, with experience in hotel hospitality, barista work and customer service. I enjoy creating a welcoming experience for guests, providing attentive service and working as part of a team. I’m comfortable in busy environments, quick to learn new skills and take pride in making sure customers feel valued and well looked after.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Service Officer
TSA Group
Perth
2025.10 - 2026.01
- Provided tailored support and specialized care for vulnerable customers, ensuring their needs were met.
- Delivered consistent client satisfaction through high integrity and duty of care in all interactions.
- Enabled customers to complete tasks independently, reducing inbound call volumes and enhancing service efficiency.
Food and Beverage Attendant
The Westin Hotel
Perth
2022.07 - 2024.07
- Coordinated and delivered special amenities to VIP guests, demonstrating meticulous attention to detail that elevated their overall experience.
- Delivered food and beverage orders to guest rooms, ensuring prompt service and courteous interactions that enhanced guest satisfaction.
- Adhered to company standards, contributing to improved guest experience ratings through consistent service quality.
Waitress
Ribs and Burgers
Perth
2018.03 - 2018.11
- Processed orders accurately and delivered food and beverages efficiently, contributing to guest satisfaction in fast-paced environment.
- Greeted and seated guests, delivering friendly and attentive service that enhanced overall dining experience.
- Collaborated with kitchen and floor staff to streamline operations, ensuring timely and effective service delivery.
Housekeeper
Busselton Villas and Caravan Park
Busselton
2016.01 - 2017.01
- Ensured pristine cleanliness standards in guest villas and communal areas, enhancing guest satisfaction.
- Prioritized guest privacy and comfort while performing daily room servicing, contributing to a welcoming environment.
- Performed routine dusting, mopping, vacuuming, and disinfecting with high efficiency.
Education
Year 12 - WA Certificate of Education
Skills
- Vulnerable customer relations
- Customer Service Excellence
- Guest inquiry resolution
- Conflict resolution
- Digital support
- Documentation Management
- Team Collaboration & Morale Building
Certification
- Certificate II Hairdressing - WA Academy
- Certificate II Animal Care - Applied Vocational Training (AVT)
- Responsible Service of Alcohol Certificate
- Food Safety Certificate
Timeline
Service Officer
TSA Group
2025.10 - 2026.01
Food and Beverage Attendant
The Westin Hotel
2022.07 - 2024.07
Waitress
Ribs and Burgers
2018.03 - 2018.11
Housekeeper
Busselton Villas and Caravan Park
2016.01 - 2017.01