Amanda COLWELL
Bunya,Queensland
Summary
Seasoned small business owner with several years of experience in operations management.
Demonstrates positive attitude and readiness to adapt to different situations.
Take-charge professional delivering executive support and team leadership to business operations.
Dependable and detail-oriented to manage multiple tasks and priorities.
Broad experience includes office management, accounts receivable, invoicing, dispatching and credits.
Overview
31
31
years of professional experience
Work History
Franchise Owner
Total Tools
Virginia, Midland, Carrum Downs
01.2011 - 06.2024
- Conducted regular meetings with staff members to ensure high standards of service delivery.
- Recruited, trained and managed a team of employees to deliver excellent customer service.
- Organized promotional events to attract new customers and boost sales revenue.
- Handled day-to-day business issues expertly to maintain efficient, successful operations.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented campaigns and promotions to help with developing goods and services.
Sales Associate
Zamels Jewelery
Frankston, Victoria
01.2004 - 01.2011
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Qualified Hairdresser
John & Paul
Beaumaris, Vic
10.1993 - 04.2003
- Provided consultations to discuss hairstyle options for clients.
- Cut, styled and coloured customer's hair according to their preference using scissors, clippers and colouring products.
- Kept up with current trends in the industry by attending classes or seminars.
- Trained new staff members in proper procedures for cutting, styling and colouring hair.
Education
Certificate 4 Hairdressing - Hairdressing
Chislom TAFE
Bonbeach02-1996
High School Diploma -
Karingal Secondary College
Frankston, VIC11-1992
Skills
- Customer Relations
- Operations Management
- Verbal and written communication
- Hiring and staffing
- Staff training and development
References
References available upon request.
Timeline
Franchise Owner
Total Tools
01.2011 - 06.2024
Sales Associate
Zamels Jewelery
01.2004 - 01.2011
Qualified Hairdresser
John & Paul
10.1993 - 04.2003
Certificate 4 Hairdressing - Hairdressing
Chislom TAFE
High School Diploma -
Karingal Secondary College
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